Prior to the release of the new version of ExtendSync for Google ExtendSync NetSuite messages were attached to two places, the native NetSuite messages tab in a custom record that was stored under the CloudExtend Gmail subtab. The primary benefit of using the Gmail subtab was to aid users in determining the origin of any file attachments since they did not appear on the native NetSuite messages tab.

With the launch of the new extension, all file attachments will also appear on the native NetSuite messages tab giving the user the visibility they lacked before and therefore making the Gmail sub-tab redundant therefore the new extension will not duplicate emails to the Gmail subtab.

Also, the new extension won't allow you to compose a Gmail message directly from NetSuite even though the Compose button remains present (unless you also have the legacy ExtendSync extension installed). The CloudExtend team is currently evaluating other options to bring this functionality back.

Don't worry about your old emails and file attachments that are on the Gmail sub-tab. First, they're not going anywhere unless your admin uninstalls ExtendSync globally. The messages will also continue to persist on the native messages/communication tab of the record.

👉 Click here to learn the different options for you to search emails stored in NetSuite.