This happens rarely and can be solved by clearing cached content from Internet Explorer browser.

Please follow the steps below:

Step 1: Close CloudExtend Excel for NetSuite.

Step 2: Open Internet Explorer on your PC

Step 3: Clear browsing history and temporary internet files by following the instructions given here.

NOTE: Microsoft Add-Ins rely on Internet Explorer, not your default browser, for certain functions.  It is important that you clear cache on Internet Explorer, not your default browser.

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