CloudExtend G Suite and Google Shared Mailboxes

Celigo’s CloudExtend G Suite supports shared mailboxes as long as the licensed user is logged into the same Gmail account associated with their CloudExtend user license and has set up email groups and aliases as defined below.

Watch this video or follow the steps below:

Setup

The organization and user  should perform the following steps in order to manage the emails in the shared mailbox.

  1. Google Admin sets up shared group mailbox
  2. End user configures their primary Gmail to be able to send email from the shared email address.
    Pro Tip: Users can create a label so all emails related to the shared mailbox will be easy to identify.
  3. When replying to emails sent to the group email the sender will be set as the group (ie group@yourdomain.com) by default. This is generally desired, however, if you need to send as yourself simply change the sender in the ‘From’ of your Gmail compose window.
    Pro Tip: Consider adding your group in the cc (or bcc) when you reply in order to ensure that other group members are aware of the reply (this also inserts the reply in the thread inside the Group Shared Mailbox as well).

Monitoring email

Since multiple users have access to the shared email consider having a separate tab open with the group email open (groups.google.com/(URL specific info for your group). As individuals reply to the emails to the group address they will all show in this view so the group can be sure they have covered all the emails.

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