File attachments will only transfer to the email in NetSuite if the user selects to include it as part of the file attachment process. File attachments will occupy NetSuite storage space.

Step 1: Enable the attachment feature

If you try to save a file attachment without first enabling the feature you will receive this notification.  Click ‘SETTINGS’ to navigate to the settings page.

Click on 'Enable File Attachment' and look for "check" mark to confirm that file attachments are enabled.

Enable File Attachment

Step 2: Attach the files and email

  1. Choose the record or record(s) to attach the email to

  2. Toggle the attachment button from off to on
    Uncheck the attachments you do not want to sync

  3. Click attach

🚨 Learn more about where file attachments are stored in NetSuite.

🚨 Learn more about how inline images and hosted images are handled.

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