For most users with a modern OS and Office 365 subscription this article is not relevant and may be ignored. CloudExtend add-ins are Microsoft web apps. Microsoft (not CloudExtend) determines which browser is used to render your web app inside of the application you are using.

For most users on an updated Windows 10 machine with a Microsoft 365 subscription Microsoft will select Edge (Chromium) as the browser to render the add-in. This is irregardless of your default browser. If you're not sure which browser your add-in is being rendered in see this article.

🛑 If the browser is Edge (ie updated Windows with a Microsoft 365 subscription) there is no further action required.

If the browser is Internet Explorer 11 and you are having issues with the add-in continue reading below.

Allow CloudExtend App

Open Internet Explorer 11 and select the gear icon at the top right and then select Internet Options.

Click on the privacy tab, then sites, and enter https://smartclient.io and click "Allow".

Allow third party cookies

Open Internet Explorer 11 and select the gear icon at the top right and then select Internet Options.

  1. Select the Privacy tab

  2. Select Advanced

  3. Ensure that you accept first and third party cookies and always allow session cookies

Still having trouble?

If you still have an issue logging into CloudExtend , create a support ticket and Celigo Support rep will soon get back to you and help you with further troubleshooting the issue.

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