CloudExtend licenses enable users to use CloudExtend in NetSuite production or sandbox accounts. Because Google does not have a sandbox environment the license can only be active in the NetSuite production account or the sandbox account, but not both (otherwise your user's Gmail app would not know which account to target).

The CloudExtend support team will work with you to transfer the licenses. Contact support by using the chat icon at the bottom of right of this article Be sure to let them know if you are moving from sandbox to production (or vice-versa).

Did this answer your question?