From time to time a user may need to reset their OAuth token with CloudExtend Gmail for NetSuite. Typically users will see error CEHE-00008 or CEHE-00012 AppSettingFetchError when trying to load the CloudExtend Gmail application. 

🛑 Try this before doing any troubleshooting!

Step 1: Check if you have NetSuite and Gmail open in one browser. Close any other session of Netsuite in any browser.

Step 2: Open any record (recent or not), give it a few seconds and this will trigger a web activity that GMNS can recognize.

Step 3: Go back to Google Workspace and it will work!

🚨 If after 10 seconds the app is not loading, reload the CloudExend application.

If this did not work, move on to the steps below.

Users can reset the OAuth token by following the instructions below.

Step 1:  Load Gmail.

Step 2: On the top right portion of the Gmail page, locate the icon Google Apps (screenshot below). 

Step 3: Click on the My Account option.

Step 4: In this new page locate the Sign-in & Security portion and under it, click on Connected apps & sites

Step 5: Under the Apps connected to your account section in the right side, click on the Manage Apps link.

Step 6:  In this page, click each Celigo CloudExtend entries in here and hit Remove.

Step 7:  Go back to your Gmail page and refresh it.

Still not working?

Try the next troubleshooting steps here.


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