From time to time a user may need to reset their OAuth token with CloudExtend Gmail for NetSuite. Typically users will see error CEHE-00008 or CEHE-00012 AppSettingFetchError when trying to load the CloudExtend Gmail application.
🛑 Try this before doing any troubleshooting!
Step 1: Check if you have NetSuite and Gmail open in one browser. Close any other session of Netsuite in any browser.
Step 2: Open any record (recent or not), give it a few seconds and this will trigger a web activity that GMNS can recognize.  Step 3: Go back to Google Workspace and it will work! 🚨 If after 10 seconds the app is not loading, reload the CloudExend application. If this did not work, move on to the steps below.
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Users can reset the OAuth token by following the instructions below.
Step 1: Load Gmail.
Step 2: On the top right portion of the Gmail page, locate the icon Google Apps (screenshot below).
Step 3: Click on the My Account option.
Step 4: In this new page locate the Sign-in & Security portion and under it, click on Connected apps & sites.
Step 5: Under the Apps connected to your account section in the right side, click on the Manage Apps link.
Step 6: In this page, click each Celigo CloudExtend entries in here and hit Remove.
Step 7: Go back to your Gmail page and refresh it.
Still not working?
Try the next troubleshooting steps here.