This error occurs when CloudExtend is not able to retrieve the message details, particularly when you reply to a message inline and hit the "Celigo send button".
In normal scenarios, once the message is sent using the Celigo send button, CloudExtend automatically fetches the NetSuite records matching the Sender/Contextual details of the message.
However in this error scenario, it is not able to fetch the message details from Gmail and throws this error.
Working around the error:
- Try the retry option provided in the pop up and see if it retrieves the message details and in turn Sender/Contextual details.
- If the error still persists, navigate to a different email and come back to the mail to attach it to a record.
You can quickly navigate between mails by using the next/previous message navigation arrows as shown below.