🛑 Try this before doing any troubleshooting!
Step 1: Check if you have NetSuite and Gmail open in one browser. Close any other session of Netsuite in any browser.
Step 2: Open any record (recent or not), give it a few seconds and this will trigger a web activity that GMNS can recognize.
Step 3: Go back to Google Workspace and it will work!
🚨 If after 10 seconds the app is not loading, reload the CloudExend application.
If this did not work, move on to the steps below.
If you are receiving error CEHE-00012 please ensure that block third-party cookies are OFF by doing the following:
Step 1: On your computer, open Chrome.
Step 2: At the top right, click Menu> Settings > Privacy and security.
Step 3: Go to Site Settings > Cookies and site data.
Step 4: Select Block third-party cookies in Incognito.
🚨 If you are reluctant to give a blanket allowance for all third-party cookies, the two specific sites that you need to whitelist are:
Still not working?
Try the next troubleshooting steps here.