🛑 Try this before doing any troubleshooting!

Step 1: Check if you have NetSuite and Gmail open in one browser. Close any other session of Netsuite in any browser.

Step 2: Open any record (recent or not), give it a few seconds and this will trigger a web activity that GMNS can recognize.

Step 3: Go back to Google Workspace and it will work!

🚨 If after 10 seconds the app is not loading, reload the CloudExend application.

If this did not work, move on to the steps below.

If you are receiving error CEHE-00012 please ensure that block third-party cookies are OFF by doing the following:

Step 1: On your computer, open Chrome.

Step 2: At the top right, click Menu> Settings > Privacy and security.

Step 3: Go to Site Settings > Cookies and site data.

Step 4: Select Block third-party cookies in Incognito.

🚨 If you are reluctant to give a blanket allowance for all third-party cookies, the two specific sites that you need to whitelist are:

Still not working?

Try the next troubleshooting steps here.