All Collections
CloudExtend Google Workspace
Troubleshooting
Error: CEHE-00012 AppSettingsFetchError : Failed to fetch app settings - Failed to authenticate with CloudExtend servers. Please refresh and try again...?
Error: CEHE-00012 AppSettingsFetchError : Failed to fetch app settings - Failed to authenticate with CloudExtend servers. Please refresh and try again...?

GMNS | Your browser may be blocking 3rd party cookies. Set proper cookie settings.

Updated over a week ago

๐Ÿ›‘ Try this before doing any troubleshooting!

Step 1: Check if you have NetSuite and Gmail open in one browser. Close any other session of Netsuite in any browser.

Step 2: Open any record (recent or not), give it a few seconds and this will trigger a web activity that GMNS can recognize.

Step 3: Go back to Google Workspace and it will work!

๐Ÿšจ If after 10 seconds the app is not loading, reload the CloudExend application.

If this did not work, move on to the steps below.

If you are receiving error CEHE-00012 please ensure that block third-party cookies are OFF by doing the following:

Step 1: On your computer, open Chrome.

Step 2: At the top right, click Menu> Settings > Privacy and security.

Step 3: Go to Site Settings > Cookies and site data.

Step 4: Select Block third-party cookies in Incognito.

๐Ÿšจ If you are reluctant to give a blanket allowance for all third-party cookies, the two specific sites that you need to whitelist are:

Still not working?

Try the next troubleshooting steps here.

Did this answer your question?