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Troubleshooting: Failed to attach email because next call will cost 10 points
Troubleshooting: Failed to attach email because next call will cost 10 points

Gmail NextGen | Learn why NetSuite sometimes fails to attach Gmail and runs out of script points

Updated over a week ago

The Gmail integration includes a NetSuite bundle side component with scripts that are used to attach the email. NetSuite jobs are allocated a certain number of points and must finish before they are used up.

In certain cases with a large number of images, an extremely large message body with multiple threads, etc., the NetSuite script runs out of points processing the email.
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Workarounds

The following workarounds may help:

  • Forward a copy of the email to yourself and reattempt attaching it to NetSuite
    OR

  • Uncheck Include Inline Images
    Available via Setup > Company > General Preferences > Custom Preferences as shown below.


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