The Gmail integration includes a NetSuite bundle side component with scripts that are used to attach the email. NetSuite jobs are allocated a certain number of points and must finish before they are used up.

In certain cases with a large number of images, an extremely large message body with multiple threads, etc., the NetSuite script runs out of points processing the email.


The following workarounds may help:

  • Forward a copy of the email to yourself and reattempt attaching it to NetSuite

  • Uncheck Include Inline Images
    Available via Setup > Company > General Preferences > Custom Preferences as shown below. 

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