Microsoft Add-Ins are designed to appear in the Outlook ribbon on the desktop and at the top corner of the message when using Outlook on the Web (OWA).

If you're not seeing the CloudExtend Add-In or it is greyed out read on to learn more.

Desktop Outlook Users

If you're using desktop Outlook Microsoft only displays the add-in while you are viewing an email.

With Reading Pane Off

If you have turned off the reading pane (View-Reading Pane-Off) then the CloudExtend add-in will only be visible from the Messages tab on the ribbon bar when an individual email is open.

With Reading Pane On

Most users use the reading pane (View-Reading Pane-Right or Bottom). With the reading pane on the CloudExtend add-in will always be available from the Home tab on the ribbon bar.

Outlook Add-In is greyed out

Outlook Add-Ins are greyed out when the reading pane is hidden and a mail is not in open state. To activate add-ins either turn on the reading pane by (1) clicking View, (2) select reading pane, and (3) choose Right or Below.

Outlook Web Access Users

If you're using Outlook Web Access (OWA) to get your email the CloudExtend icon will appear at the top right of your email near the reply/forward icons. If it's not there you may also find it by clicking the 3 dots at top right.

Follow the steps below if you always to see it at the top right of your email

  1. At the top of the page, select Settings  > View all Outlook settings.
  2. Select Mail > Customize actions.
  3. Select the check boxes for CloudExtend
  4. To change the order in which they appear, select them in a different order.
  5. Select Save.

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