Status Log Explained

The status log provides users with a summary of the last 14 days activity and is stored locally on the user's machine. The activity is also unique to the client, for example, if a user attached an email on Outlook on the web the status will only be available from Outlook on the web.

Users can view the status of all emails or just the current email by selecting "All" (1) or "Current Email" (2).

There are 3 different statuses as explained below.

Success

Viewing the success log will show the subject line (1) for the current email (or all emails depending on the view chosen). The subject line can be expanded to show the record(s) the email was attached to (2).

Pending

Once CloudExtend sends the email to NetSuite we move the status to Pending. Once NetSuite completes the email attach process the status is changed to Success. The amount of time it takes for NetSuite to perform the attach process is highly dependent on how busy your NetSuite account is.

CloudExtend will periodically poll NetSuite to update the status in Outlook. In all cases the email will be attached to NetSuite prior to the status being updated in Outlook.

For this reason we highly discourage obsessing over the items in 'pending' status.

Your emails will always attach faster than they show in the status log and, if there is ever an error, you'll be alerted with the Failure status (below)

Failure

If NetSuite returns an error attaching an email the status icon will display an error icon (below). This will be visible within the CloudExtend App irregardless of the email you are viewing. To view the errors open the status log and filter to display those with the status of "Failure".

FAQ

How do I clear the logs?

At present it is not possible to manually clear the log files. Log files are auto cleared after 14 days, ie once a particular activity is 15 days old it is removed from the log file. It is still possible to view the NetSuite record the email has been attached to by navigating to the home view.

How to troubleshoot errors

Share this link with your NetSuite Admin. This link includes some useful troubleshooting steps that are typically only available to NetSuite Admins.

Did this answer your question?