Troubleshooting License Issues

Because CloudExtend Autopilot is a background process that runs on mailboxes on your Exchange Server a separate CloudExtend licenses is required for your shared mailbox. If a licenses has not been provisioned you will see the message below.

Steps to resolve

Ask your admin to provision a license for your shared mailbox by adding the mailbox name, ie sales@yourcompany.com, in the CloudExtend subscription portal.

To learn more about Autopilot, including how to use it with shared mailboxes, use the links below

  • Link to FAQ on how to use Autopilot when the from email is your own or that of your shared mailbox

  • Admin Link (includes setup instructions, prerequisites, and troubleshooting tips)

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