Troubleshooting License Issues
Because CloudExtend Autopilot is a background process that runs on mailboxes on your Exchange Server a separate CloudExtend licenses is required for your shared mailbox. If a licenses has not been provisioned you will see the message below.
Steps to resolve
Ask your admin to provision a license for your shared mailbox by adding the mailbox name, ie email@example.com, in the CloudExtend subscription portal.
To learn more about Autopilot, including how to use it with shared mailboxes, use the links below
- Link to FAQ on how to use Autopilot when the from email is your own or that of your shared mailbox
- Admin Link (includes setup instructions, prerequisites, and troubleshooting tips)