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CloudExtend Google Workspace
CloudExtend Google Workspace
CloudExtend G Suite includes Gmail, Drive, and Calendar integration. This section includes articles applicable to all Apps such as setup, installation, etc.
110 articles

πŸ” Find all your important CloudExtend Google Workspace Resources in 1 place here!
CloudExtend Google Workspace for NetSuite Go Live Checklist and End-user Guidelines
Getting Started: End-user getting started (Google Workspace: Gmail, Cal + G Drive)
Getting Started: CloudExtend Google Workspace Best Practices Guide
Getting Started: Getting started with CloudExtend Gmail Lite (with mobile)
Admin: Check to ensure you meet all the prerequisites to install and use CloudExtend Google Workspace bundle
Admin: Install CloudExtend Sync for NetSuite Google Workspace Marketplace App
Admin: Allocate Gmail end user licenses via Admin role or create a purpose built role
Admin: Install and Configure CloudExtend Google Workspace and Related Components
Admin: Review and Set CloudExtend Gmail Admin Level Customizations/Settings
Admin: Set your users up for success by reviewing and sharing articles tailored to their Application
Admin: Enabling CloudExtend Google Workspace Autopilot For Your Organization
End-Users: Install CloudExtend Google Workspace
End-Users: Login into CloudExtend Google Workspace for NetSuite
Settings: Understand how missing sender/recipients are handled by CloudExtend (Optional)
Settings: Login into CloudExtend Gmail for NetSuite Using TBA (Optional)
Settings: Adding and Removing Gmail and Google Drive tab to NetSuite records (Optional)
Settings: Configure a dashboard or search to monitor email attach activity (Optional - Legacy Only)
Settings: Configure CloudExtend for users with whose Gmail address is different than NetSuite or your org has multiple domains (Optional)
Settings: Setup token based authentication (TBA) for CloudExtend Gmail for NetSuite (Optional)
Settings: Setup Single Sign On (SSO) for CloudExtend Gmail For NetSuite (Optional)

Email Sync: Save emails from your inbox with CloudExtend Gmail
Email Sync: Attaching emails while composing or replying
Email Sync: Saving file attachments with CloudExtend Gmail
Email Sync: Set filter for search results to reduce record clutter in CloudExtend Gmail
Email Sync: CloudExtend Autopilot for Google Workspace
Email Sync: Send Gmail messages within NetSuite
Manage Records: Creating new NetSuite records from CloudExtend Gmail
Manage Records: Editing NetSuite records from within Gmail
Manage Records: Why am I asked to Login to CloudExtend to view a record
Manage Records: Why am I not able to view/edit record details of a particular record in CloudExtend Gmail?
Manage Records: Why am I not able to see custom records in CloudExtend Gmail
Calendar Sync: Understand how CloudExtend Calendar sync works
Calendar Sync: See CloudExtend Calendar in less than 30 seconds
Calendar Sync: Understand how fields are mapped between Netsuite and Google Calendar
Calendar Sync: Sync Shared Google Calendars using CloudExtend
Calendar Sync: Understand CloudExtend Calendar event sync limitations
Google Drive: Save Gmail attachments to Google Drive and see them in NetSuite
Google Drive: Attaching Google Drive files and/or folders to NetSuite records
Google Drive: Can I create a saved search to show what Google Drive files are attached to a specific record(s)?
Google Drive: Does CloudExtend Google Workspace G Drive Support Team Drives?
Google Drive: Bulk upload your Google Drive files and folders to CloudExtend Google Workspace for NetSuite

FAQ: Learn about email rollup so you can see all email activity at the parent level
FAQ: How does CloudExtend Google Workspace search for NetSuite records to attach my emails to?
FAQ: Record types supported by CloudExtend Google Workspace
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via CloudExtend Gmail?
FAQ: Understand how CloudExtend searches NetSuite and display results
FAQ: CloudExtend Google Workspace and shared Mailboxes
FAQ: Why Are Duplicates Created When An Email Is Attached To Records In NetSuite Using CloudExtend Gmail?
FAQ: Importing NetSuite Calendar Events via CSV import
FAQ: How do I manually trigger the Google Calendar Event Import?
FAQ: Why do some events have the organizer field set to -System-?
FAQ: Is the availability (available or busy) field synced between events?
FAQ: Shared Calendar Sync
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?
FAQ: Is CloudExtend Google Workspace affected by NetSuite 2018.2 and the required 2FA authentication
FAQ: Event recurrence and exceptions in CloudExtend Google Calendar
FAQ: Configure CloudExtend when your Gmail address is different than your NetSuite login email
FAQ: Which records do events created in Google Calendar sync over to in NetSuite?
FAQ: Force update Gmail Chrome extension
FAQ: Where are emails saved via CloudExtend Google Workspace stored in NetSuite?
FAQ: What files types are supported for attachment sync by CloudExtend Gmail?
FAQ: Can I disable the Celigo send and save button?
FAQ: Attaching Emails to Contacts and Customers with CloudExtend Google Workspace
FAQ: Understand Skipping CloudExtend Login
FAQ: Enable rich text editing to ensure emails are formatted properly in NetSuite
FAQ: Understand CloudExtend Gmail Settings
FAQ: How to Filter Email View in NetSuite for Google Workspace
FAQ: How do I grant the ability to manage Celigo CloudExtend Licenses to a different role?
FAQ: Steps to take if you change your Google Apps domain
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?
FAQ: How to assign Web Services permission to a role?
FAQ: Can I Log Into CloudExtend Google Workspace Using SSO or TBA
FAQ: How Can I Tell Which Bundle Version Of CloudExtend Is Installed In NetSuite?
FAQ: Transferring CloudExtend Gmail and Google Workspace licenses between NetSuite sandbox and production accounts
FAQ: We are migrating our NetSuite Account to OneWorld. Will CloudExtend continue to work seamlessly after we migrate to the OneWorld Account?
FAQ: Which Editions of Google Workspace Do I Need To Use CloudExtend?

Error: CEHE-00008 OAuth Error: Failed to authenticate with CloudExtend Server
Error: Failed to fetch message details from Gmail please retry / refresh
Error: Why am I receiving CEHE-00043 CustomerAccess DisabledError : Customer access is disabled. Contact your Admin to get your feature enabled, when trying to save an email to NetSuite?
Error: CEHE-00012 AppSettingsFetchError : Failed to fetch app settings - Failed to authenticate with CloudExtend servers. Please refresh and try again...?
Error: Attachment of Email(....) to record failed due to is not paired with a Licensed NetSuite Employee
Error: Attachment of Email(....) to record failed due to authorization token has expired. Please contact your Administrator To regrant the access
Error: Failed to authorize with your Google Account
Error: TypeError: Cannot read property 'forEach' of null
Error: Attachment of Email (...) to record failed due to message not found
Error: How to resolve Error CEHE-00022
Troubleshooting: The "Attach file(s) folder(s)" button is not displaying on the Google Drive tab on any records in NetSuite
Troubleshooting: Google Drive stuck on loading folder structure
Troubleshooting: How to check Google Calendar execution logs
Troubleshooting: Calendar Not Syncing Between Google & NetSuite
Troubleshooting: Events continue to be synced with the previous time zone after changing NetSuite's time zone under preferences
Troubleshooting: Sending Gmail from NetSuite is not saving to NetSuite mail tabs
Troubleshooting: Gmail appears in NetSuite as HTML
Troubleshooting: Why am I seeing this Access Denied error while Authenticating CloudExtend?
Troubleshooting: CloudExtend Gmail for NetSuite is disabled
Troubleshooting: Failed to attach email because next call will cost 10 points
Troubleshooting: Learn how to upload Google Gmail console logs
Troubleshooting: Re-consent scopes to use CloudExtend Gmail for NetSuite
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?
Troubleshooting: NetSuite Has Changed our Datacenter URL and Now I'm Having Trouble using the CloudExtend Gmail Chrome Extension