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CloudExtend Google Workspace
CloudExtend Google Workspace

CloudExtend G Suite includes Gmail, Drive, and Calendar integration. This section includes articles applicable to all Apps such as setup, installation, etc.

110 articles

Getting Started

🔍 Find all your important CloudExtend Google Workspace Resources in 1 place here!GMNS l Guides and resources to ensure you are setup for success
CloudExtend Google Workspace for NetSuite Go Live Checklist and End-user Guidelines
Getting Started: End-user getting started (Google Workspace: Gmail, Cal + G Drive)GMNS | Get started with CloudExtend Google Workspace
Getting Started: CloudExtend Google Workspace Best Practices GuideGMNS | CloudExtend Google Workspace Admins can leverage this guide when implementing and planning user onboarding
Getting Started: Getting started with CloudExtend Gmail Lite (with mobile)GMNS | Learn the basics of attaching emails to NetSuite from your mobile phone or Chrome browser using CloudExtend Gmail Lite
Admin: Check to ensure you meet all the prerequisites to install and use CloudExtend Google Workspace bundleGMNS | 4 prerequisites for CloudExtend Google Workspace bundle install
Admin: Install CloudExtend Sync for NetSuite Google Workspace Marketplace AppGMNS | This will show you how to install Cloudextend from Marketplace application
Admin: Allocate Gmail end user licenses via Admin role or create a purpose built roleGMNS | Learn how to allocate licenses to end users and/or create a role to do so
Admin: Install and Configure CloudExtend Google Workspace and Related ComponentsGMNS | Step by step guide and video tutorial on how to install CloudExtend Google Workspace
Admin: Review and Set CloudExtend Gmail Admin Level Customizations/SettingsGMNS | Admins should review these org wide settings
Admin: Set your users up for success by reviewing and sharing articles tailored to their ApplicationGMNS | Learn how to educate users with links to Gmail, Drive, and Calendar specific help sections
Admin: Enabling CloudExtend Google Workspace Autopilot For Your OrganizationGMNS | Learn about the necessary steps to enable Autopilot for Google Workspace for your organization
End-Users: Install CloudExtend Google WorkspaceGMNS | Once your Admin allocates a license to you, you will need to install the chrome extension
End-Users: Login into CloudExtend Google Workspace for NetSuiteGMNS | Connect Google Worskspace to your NetSuite
Settings: Understand how missing sender/recipients are handled by CloudExtend (Optional)GMNS | NetSuite requires that attached emails have a matching Sender and Recipient in NetSuite. Learn how this is addressed when empty
Settings: Login into CloudExtend Gmail for NetSuite Using TBA (Optional)GMNS | If your organization requires that you login with tokens learn how here
Settings: Adding and Removing Gmail and Google Drive tab to NetSuite records (Optional)GMNS | How to enable CloudExtend tabs for other native and custom record types
Settings: Configure a dashboard or search to monitor email attach activity (Optional - Legacy Only)GMNS | Learn two ways to help track email attachment activity
Settings: Configure CloudExtend for users with whose Gmail address is different than NetSuite or your org has multiple domains (Optional)GMNS | Learn how to set up CloudExtend when your organization has multiple Gmail/Google Drive domains
Settings: Setup token based authentication (TBA) for CloudExtend Gmail for NetSuite (Optional)GMNS | Learn how to setup TBA based login for CloudExtend Gmail users
Settings: Setup Single Sign On (SSO) for CloudExtend Gmail For NetSuite (Optional)GMNS | As an Admin, learn how to enable Single Sign-on(SSO) for CloudExtend Gmail for NetSuite

Learn more about CloudExtend Google Workspace for NetSuite

Email Sync: Save emails from your inbox with CloudExtend GmailGMNS | Using the Celigo Save to NetSuite button to save emails with CloudExtend Gmail
Email Sync: Attaching emails while composing or replyingGMNS | Using the Celigo Send and Save to NetSuite button when sending and saving emails to NetSuite
Email Sync: Saving file attachments with CloudExtend GmailGMNS | How to save file attachments with CloudExtend Gmail
Email Sync: Set filter for search results to reduce record clutter in CloudExtend GmailGMNS | Reduce search clutter by filtering your search results
Email Sync: CloudExtend Autopilot for Google WorkspaceGMNS | Learn more about CloudExtend Autopilot for Google Workspace
Email Sync: Send Gmail messages within NetSuiteGMNS | Learn how to send a Gmail message from within NetSuite
Manage Records: Creating new NetSuite records from CloudExtend GmailGMNS | How to create new NetSuite records from within Gmail
Manage Records: Editing NetSuite records from within GmailGMNS | How to edit NetSuite records using CloudExtend Gmail
Manage Records: Why am I asked to Login to CloudExtend to view a recordGMNS | Learn why you're being promoted to sign in to NetSuite from the CloudExtend App
Manage Records: Why am I not able to view/edit record details of a particular record in CloudExtend Gmail?GMNS | Learn why certain record types cannot be viewed
Manage Records: Why am I not able to see custom records in CloudExtend GmailGMNS | See why you are not able to see cutom records in CloudExtend Gmail
Calendar Sync: Understand how CloudExtend Calendar sync worksGMNS | CloudExtend Calendar sync provides a bidirectional background sync between your NetSuite and Google Calendars
Calendar Sync: See CloudExtend Calendar in less than 30 secondsGMNS | See CloudExtend Calendar in action
Calendar Sync: Understand how fields are mapped between Netsuite and Google CalendarGMNS | Learn how fields are mapped between Google Calendar and NetSuite
Calendar Sync: Sync Shared Google Calendars using CloudExtendGMNS | How to sync shared Google Calendar using CloudExtend
Calendar Sync: Understand CloudExtend Calendar event sync limitationsGMNS | Learn about exceptions to calendar event sync
Google Drive: Save Gmail attachments to Google Drive and see them in NetSuiteGMNS | Learn how to save your Gmail file attachments to Google Drive and associate them with NetSuite records
Google Drive: Attaching Google Drive files and/or folders to NetSuite recordsNextGen | How to attach a file or a folder to NetSuite records via CloudExtend Google Drive
Google Drive: Can I create a saved search to show what Google Drive files are attached to a specific record(s)?GMNS | How to create a saved search to see what G Drive files are attached to NetSuite records
Google Drive: Does CloudExtend Google Workspace G Drive Support Team Drives?GMNS | CloudExtend supports Team Drives
Google Drive: Bulk upload your Google Drive files and folders to CloudExtend Google Workspace for NetSuiteGMNS| Learn how to bulk upload Google Drive files to NetSuite and associate them with NetSuite records

FAQ

FAQ: Learn about email rollup so you can see all email activity at the parent levelGMNS | Learn which child records will automatically roll up emails to parent records
FAQ: How does CloudExtend Google Workspace search for NetSuite records to attach my emails to?GMNS | CloudExtend searches automatically and if you do not find what you're looking for, you have the option to search NetSuite records
FAQ: Record types supported by CloudExtend Google WorkspaceGMNS | See list of record types supported by CloudExtend Google Workspace
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via CloudExtend Gmail?GMNS | Excluding inactive NetSuite contacts from search
FAQ: Understand how CloudExtend searches NetSuite and display resultsGMNS | Learn how CloudExtend Gmail fetches and orders records
FAQ: CloudExtend Google Workspace and shared MailboxesGMNS | Learn how to use CloudExtend with shared mailboxes
FAQ: Why Are Duplicates Created When An Email Is Attached To Records In NetSuite Using CloudExtend Gmail?GMNS | Learn why NetSuite may create a copy of your email on parent records
FAQ: Importing NetSuite Calendar Events via CSV importGMNS | Learn how to import calendar events via CSV import and have them sync to your Google Calendar with CloudExtend
FAQ: How do I manually trigger the Google Calendar Event Import?GMNS | Manually import Google Calendar Events
FAQ: Why do some events have the organizer field set to -System-?GMNS | Learn how CloudExtend sets the organizer field
FAQ: Is the availability (available or busy) field synced between events?GMNS | The availability field is not synced
FAQ: Shared Calendar SyncGMNS | Learn how to use Shared Calendars
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?GMNS | Event reminders are not synced
FAQ: Is CloudExtend Google Workspace affected by NetSuite 2018.2 and the required 2FA authenticationGMNS | Learn about how admin roles and 2FA are affected with NetSuite 2018.2
FAQ: Event recurrence and exceptions in CloudExtend Google CalendarGMNS | CloudExtend syncs exception based changes to Calendar events
FAQ: Configure CloudExtend when your Gmail address is different than your NetSuite login emailGMNS | Learn how to use CloudExtend even when your Gmail address is different than your Netsuite login
FAQ: Which records do events created in Google Calendar sync over to in NetSuite?GMNS | This will give you the list of records that can be accomodated by Google Calendar sync
FAQ: Force update Gmail Chrome extensionGMNS | Learn how to force an update to the CloudExtend Gmail Chrome extension
FAQ: Where are emails saved via CloudExtend Google Workspace stored in NetSuite?GMNS | Where are emails and attachments saved in NetSuite?
FAQ: What files types are supported for attachment sync by CloudExtend Gmail?GMNS | Supported file types by Gmail extension for attachment sync
FAQ: Can I disable the Celigo send and save button?GMNS | Learn how to disable the Celigo Send and Save button in Gmail
FAQ: Attaching Emails to Contacts and Customers with CloudExtend Google WorkspaceGMNS | Have mails attached to Contacts roll up to Customer records
FAQ: Understand Skipping CloudExtend LoginGMNS | Learn more about what happens when you elect to skip the sign in process
FAQ: Enable rich text editing to ensure emails are formatted properly in NetSuiteGMNS | Set rich text editing as default
FAQ: Understand CloudExtend Gmail SettingsGMNS | The Settings section enables you to customize the CloudExtend Gmail per your preferences
FAQ: How to Filter Email View in NetSuite for Google WorkspaceGMNS | Customize view in NetSuite to filter synced emails
FAQ: How do I grant the ability to manage Celigo CloudExtend Licenses to a different role?GMNS | Learn how to give access to Celigo License Manager to other roles
FAQ: Steps to take if you change your Google Apps domainGMNS | Learn how to keep using CloudExtend when your Google Workspace domain changes
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?GMNS | If you no longer subscribe to CloudExtend learn about the ramaifications of removing the bundle.
FAQ: How to assign Web Services permission to a role?GMNS | SOAP Web Services must be enabled for CloudExtend Google Workspace for NetSuite to function properly
FAQ: Can I Log Into CloudExtend Google Workspace Using SSO or TBAGMNS | SSO and TBA information for CloudExtend Google Workspace
FAQ: How Can I Tell Which Bundle Version Of CloudExtend Is Installed In NetSuite?GMNS | How to tell which Bundle version of CloudExtend is installed
FAQ: Transferring CloudExtend Gmail and Google Workspace licenses between NetSuite sandbox and production accountsGMNS | Learn more about how to transfer licenses between sandbox and production accounts
FAQ: We are migrating our NetSuite Account to OneWorld. Will CloudExtend continue to work seamlessly after we migrate to the OneWorld Account?GMNS | Learn how will CloudExtend work seamleasly after migration to NetSuite OneWorld Account
FAQ: Which Editions of Google Workspace Do I Need To Use CloudExtend?GMNS | Editions of Google Workspace supported by CloudExtend Google Workspace for NetSuite

Troubleshooting

Error: CEHE-00008 OAuth Error: Failed to authenticate with CloudExtend ServerCEGS | Error: CEHE-00008 and CEHE-00012 error resolution
Error: Failed to fetch message details from Gmail please retry / refreshCEGS | Failed to fetch message details from Gmail API error
Error: Why am I receiving CEHE-00043 CustomerAccess DisabledError : Customer access is disabled. Contact your Admin to get your feature enabled, when trying to save an email to NetSuite?GMNS | Error CEHE-00043 in CloudExtend Gmail
Error: CEHE-00012 AppSettingsFetchError : Failed to fetch app settings - Failed to authenticate with CloudExtend servers. Please refresh and try again...?GMNS | Your browser may be blocking 3rd party cookies. Set proper cookie settings.
Error: Attachment of Email(....) to record failed due to is not paired with a Licensed NetSuite EmployeeGMNS | Attachment of Email(....) to record failed due to is not paired with a licensed NetSuite Employee
Error: Attachment of Email(....) to record failed due to authorization token has expired. Please contact your Administrator To regrant the accessGMNS | Attachment of Email(....) to record failed due to Authorization token has expired.
Error: Failed to authorize with your Google AccountGMNS | Learn how to troubleshoot authorization errors in Gmail Extension
Error: TypeError: Cannot read property 'forEach' of nullGMNS | Learn why CloudExtend cannot attach emails no recipients except bcc
Error: Attachment of Email (...) to record failed due to message not foundGMNS | Attachment of Email (...) to record failed due to Message not found
Error: How to resolve Error CEHE-00022GMNS | How to resolve error CEHE-00022 in CloudExtend Gmail
Troubleshooting: The "Attach file(s) folder(s)" button is not displaying on the Google Drive tab on any records in NetSuiteGMNS | Learn about the permissions your Admin needs to enable for full CloudExtend Drive functionality
Troubleshooting: Google Drive stuck on loading folder structureGMNS | When clicking attach from CloudExtend's Drive folder you may see a persistent 'Loading file structure'. Learn how to resolve this
Troubleshooting: How to check Google Calendar execution logsGMNS | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteGMNS | Learn how to reauthorize Google Calendar
Troubleshooting: Events continue to be synced with the previous time zone after changing NetSuite's time zone under preferencesGMNS | Learn how to ensure your time zone settings are changed properly
Troubleshooting: Sending Gmail from NetSuite is not saving to NetSuite mail tabsGMNS | Learn how to authorize your Gmail so that you can use the compose Gmail button from within NetSuite
Troubleshooting: Gmail appears in NetSuite as HTMLGMNS | Learn how to resolve issue where email appears in NetSuite in full HTML
Troubleshooting: Why am I seeing this Access Denied error while Authenticating CloudExtend?GMNS | This will show the solution for error, Celigo CloudExtend Gmail for NetSuite-Apps Script "Has been denied access to your data"
Troubleshooting: CloudExtend Gmail for NetSuite is disabledGMNS | Learn how to re-enable your CloudExtend Gmail extension when permissions are changed
Troubleshooting: Failed to attach email because next call will cost 10 pointsGMNS | Learn why NetSuite sometimes fails to attach Gmail and runs out of script points
Troubleshooting: Learn how to upload Google Gmail console logsGMNS | Learn how to obtain and send your console logs
Troubleshooting: Re-consent scopes to use CloudExtend Gmail for NetSuiteGMNS | Learn about Gmail access tokens and non restrictive scopes
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?GMNS | This article will explain why users with custom roles run into errors when working with CloudExtend components
Troubleshooting: NetSuite Has Changed our Datacenter URL and Now I'm Having Trouble using the CloudExtend Gmail Chrome ExtensionGMNS | What to do when NetSuite changed your datacenter URL