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CloudExtend Google Workspace
CloudExtend G Suite includes Gmail, Drive, and Calendar integration. This section includes articles applicable to all Apps such as setup, installation, etc.
110 articles
CloudExtend Google Workspace OverviewGMNS | Overview video showing functionality of the CloudExtend Google Workspace
CloudExtend Google Workspace RoadmapGMNS | Learn about what we're considering building, what we're building now, and what was recently released. Add and upvote feature requests
Learn How To Get Support For CloudExtend Google Workspace For NetSuiteCan't find what your are looking for? Learn how to get more support here
🔍 Find all your important CloudExtend Google Workspace Resources in 1 place here!GMNS l Guides and resources to ensure you are setup for success
CloudExtend Google Workspace for NetSuite Go Live Checklist and End-user Guidelines
Getting Started: End-user getting started (Google Workspace: Gmail, Cal + G Drive)GMNS | Get started with CloudExtend Google Workspace
Getting Started: CloudExtend Google Workspace Best Practices GuideGMNS | CloudExtend Google Workspace Admins can leverage this guide when implementing and planning user onboarding
Getting Started: Getting started with CloudExtend Gmail Lite (with mobile)GMNS | Learn the basics of attaching emails to NetSuite from your mobile phone or Chrome browser using CloudExtend Gmail Lite
Admin: Check to ensure you meet all the prerequisites to install and use CloudExtend Google Workspace bundleGMNS | 4 prerequisites for CloudExtend Google Workspace bundle install
Admin: Install CloudExtend Sync for NetSuite Google Workspace Marketplace AppGMNS | This will show you how to install Cloudextend from Marketplace application
Admin: Allocate Gmail end user licenses via Admin role or create a purpose built roleGMNS | Learn how to allocate licenses to end users and/or create a role to do so
Admin: Install and Configure CloudExtend Google Workspace and Related ComponentsGMNS | Step by step guide and video tutorial on how to install CloudExtend Google Workspace
Admin: Review and Set CloudExtend Gmail Admin Level Customizations/SettingsGMNS | Admins should review these org wide settings
Admin: Set your users up for success by reviewing and sharing articles tailored to their ApplicationGMNS | Learn how to educate users with links to Gmail, Drive, and Calendar specific help sections
Admin: Enabling CloudExtend Google Workspace Autopilot For Your OrganizationGMNS | Learn about the necessary steps to enable Autopilot for Google Workspace for your organization
End-Users: Install CloudExtend Google WorkspaceGMNS | Once your Admin allocates a license to you, you will need to install the chrome extension
End-Users: Login into CloudExtend Google Workspace for NetSuiteGMNS | Connect Google Worskspace to your NetSuite
Settings: Understand how missing sender/recipients are handled by CloudExtend (Optional)GMNS | NetSuite requires that attached emails have a matching Sender and Recipient in NetSuite. Learn how this is addressed when empty
Settings: Login into CloudExtend Gmail for NetSuite Using TBA (Optional)GMNS | If your organization requires that you login with tokens learn how here
Settings: Adding and Removing Gmail and Google Drive tab to NetSuite records (Optional)GMNS | How to enable CloudExtend tabs for other native and custom record types
Settings: Configure a dashboard or search to monitor email attach activity (Optional - Legacy Only)GMNS | Learn two ways to help track email attachment activity
Settings: Configure CloudExtend for users with whose Gmail address is different than NetSuite or your org has multiple domains (Optional)GMNS | Learn how to set up CloudExtend when your organization has multiple Gmail/Google Drive domains
Settings: Setup token based authentication (TBA) for CloudExtend Gmail for NetSuite (Optional)GMNS | Learn how to setup TBA based login for CloudExtend Gmail users
Settings: Setup Single Sign On (SSO) for CloudExtend Gmail For NetSuite (Optional)GMNS | As an Admin, learn how to enable Single Sign-on(SSO) for CloudExtend Gmail for NetSuite
Email Sync: Save emails from your inbox with CloudExtend GmailGMNS | Using the Celigo Save to NetSuite button to save emails with CloudExtend Gmail
Email Sync: Attaching emails while composing or replyingGMNS | Using the Celigo Send and Save to NetSuite button when sending and saving emails to NetSuite
Email Sync: Saving file attachments with CloudExtend GmailGMNS | How to save file attachments with CloudExtend Gmail
Email Sync: Set filter for search results to reduce record clutter in CloudExtend GmailGMNS | Reduce search clutter by filtering your search results
Email Sync: CloudExtend Autopilot for Google WorkspaceGMNS | Learn more about CloudExtend Autopilot for Google Workspace
Email Sync: Send Gmail messages within NetSuiteGMNS | Learn how to send a Gmail message from within NetSuite
Manage Records: Creating new NetSuite records from CloudExtend GmailGMNS | How to create new NetSuite records from within Gmail
Manage Records: Editing NetSuite records from within GmailGMNS | How to edit NetSuite records using CloudExtend Gmail
Manage Records: Why am I asked to Login to CloudExtend to view a recordGMNS | Learn why you're being promoted to sign in to NetSuite from the CloudExtend App
Manage Records: Why am I not able to view/edit record details of a particular record in CloudExtend Gmail?GMNS | Learn why certain record types cannot be viewed
Manage Records: Why am I not able to see custom records in CloudExtend GmailGMNS | See why you are not able to see cutom records in CloudExtend Gmail
Calendar Sync: Understand how CloudExtend Calendar sync worksGMNS | CloudExtend Calendar sync provides a bidirectional background sync between your NetSuite and Google Calendars
Calendar Sync: See CloudExtend Calendar in less than 30 secondsGMNS | See CloudExtend Calendar in action
Calendar Sync: Understand how fields are mapped between Netsuite and Google CalendarGMNS | Learn how fields are mapped between Google Calendar and NetSuite
Calendar Sync: Sync Shared Google Calendars using CloudExtendGMNS | How to sync shared Google Calendar using CloudExtend
Calendar Sync: Understand CloudExtend Calendar event sync limitationsGMNS | Learn about exceptions to calendar event sync
Google Drive: Save Gmail attachments to Google Drive and see them in NetSuiteGMNS | Learn how to save your Gmail file attachments to Google Drive and associate them with NetSuite records
Google Drive: Attaching Google Drive files and/or folders to NetSuite recordsNextGen | How to attach a file or a folder to NetSuite records via CloudExtend Google Drive
Google Drive: Can I create a saved search to show what Google Drive files are attached to a specific record(s)?GMNS | How to create a saved search to see what G Drive files are attached to NetSuite records
Google Drive: Does CloudExtend Google Workspace G Drive Support Team Drives?GMNS | CloudExtend supports Team Drives
Google Drive: Bulk upload your Google Drive files and folders to CloudExtend Google Workspace for NetSuiteGMNS| Learn how to bulk upload Google Drive files to NetSuite and associate them with NetSuite records
FAQ: Learn about email rollup so you can see all email activity at the parent levelGMNS | Learn which child records will automatically roll up emails to parent records
FAQ: How does CloudExtend Google Workspace search for NetSuite records to attach my emails to?GMNS | CloudExtend searches automatically and if you do not find what you're looking for, you have the option to search NetSuite records
FAQ: Record types supported by CloudExtend Google WorkspaceGMNS | See list of record types supported by CloudExtend Google Workspace
FAQ: How do I exclude inactive NetSuite records when searching for records to attach my email to via CloudExtend Gmail?GMNS | Excluding inactive NetSuite contacts from search
FAQ: Understand how CloudExtend searches NetSuite and display resultsGMNS | Learn how CloudExtend Gmail fetches and orders records
FAQ: CloudExtend Google Workspace and shared MailboxesGMNS | Learn how to use CloudExtend with shared mailboxes
FAQ: Why Are Duplicates Created When An Email Is Attached To Records In NetSuite Using CloudExtend Gmail?GMNS | Learn why NetSuite may create a copy of your email on parent records
FAQ: Importing NetSuite Calendar Events via CSV importGMNS | Learn how to import calendar events via CSV import and have them sync to your Google Calendar with CloudExtend
FAQ: How do I manually trigger the Google Calendar Event Import?GMNS | Manually import Google Calendar Events
FAQ: Why do some events have the organizer field set to -System-?GMNS | Learn how CloudExtend sets the organizer field
FAQ: Is the availability (available or busy) field synced between events?GMNS | The availability field is not synced
FAQ: Shared Calendar SyncGMNS | Learn how to use Shared Calendars
FAQ: Are meeting and event reminders managed between NetSuite and my Google Calendar?GMNS | Event reminders are not synced
FAQ: Is CloudExtend Google Workspace affected by NetSuite 2018.2 and the required 2FA authenticationGMNS | Learn about how admin roles and 2FA are affected with NetSuite 2018.2
FAQ: Event recurrence and exceptions in CloudExtend Google CalendarGMNS | CloudExtend syncs exception based changes to Calendar events
FAQ: Configure CloudExtend when your Gmail address is different than your NetSuite login emailGMNS | Learn how to use CloudExtend even when your Gmail address is different than your Netsuite login
FAQ: Which records do events created in Google Calendar sync over to in NetSuite?GMNS | This will give you the list of records that can be accomodated by Google Calendar sync
FAQ: Force update Gmail Chrome extensionGMNS | Learn how to force an update to the CloudExtend Gmail Chrome extension
FAQ: Where are emails saved via CloudExtend Google Workspace stored in NetSuite?GMNS | Where are emails and attachments saved in NetSuite?
FAQ: What files types are supported for attachment sync by CloudExtend Gmail?GMNS | Supported file types by Gmail extension for attachment sync
FAQ: Can I disable the Celigo send and save button?GMNS | Learn how to disable the Celigo Send and Save button in Gmail
FAQ: Attaching Emails to Contacts and Customers with CloudExtend Google WorkspaceGMNS | Have mails attached to Contacts roll up to Customer records
FAQ: Understand Skipping CloudExtend LoginGMNS | Learn more about what happens when you elect to skip the sign in process
FAQ: Enable rich text editing to ensure emails are formatted properly in NetSuiteGMNS | Set rich text editing as default
FAQ: Understand CloudExtend Gmail SettingsGMNS | The Settings section enables you to customize the CloudExtend Gmail per your preferences
FAQ: How to Filter Email View in NetSuite for Google WorkspaceGMNS | Customize view in NetSuite to filter synced emails
FAQ: How do I grant the ability to manage Celigo CloudExtend Licenses to a different role?GMNS | Learn how to give access to Celigo License Manager to other roles
FAQ: Steps to take if you change your Google Apps domainGMNS | Learn how to keep using CloudExtend when your Google Workspace domain changes
FAQ: Should I Uninstall the CloudExtend Google Apps Bundle?GMNS | If you no longer subscribe to CloudExtend learn about the ramaifications of removing the bundle.
FAQ: How to assign Web Services permission to a role?GMNS | SOAP Web Services must be enabled for CloudExtend Google Workspace for NetSuite to function properly
FAQ: Can I Log Into CloudExtend Google Workspace Using SSO or TBAGMNS | SSO and TBA information for CloudExtend Google Workspace
FAQ: How Can I Tell Which Bundle Version Of CloudExtend Is Installed In NetSuite?GMNS | How to tell which Bundle version of CloudExtend is installed
FAQ: Transferring CloudExtend Gmail and Google Workspace licenses between NetSuite sandbox and production accountsGMNS | Learn more about how to transfer licenses between sandbox and production accounts
FAQ: We are migrating our NetSuite Account to OneWorld. Will CloudExtend continue to work seamlessly after we migrate to
the OneWorld Account?GMNS | Learn how will CloudExtend work seamleasly after migration to NetSuite OneWorld Account
FAQ: Which Editions of Google Workspace Do I Need To Use CloudExtend?GMNS | Editions of Google Workspace supported by CloudExtend Google Workspace for NetSuite
Error: CEHE-00008 OAuth Error: Failed to authenticate with CloudExtend ServerCEGS | Error: CEHE-00008 and CEHE-00012 error resolution
Error: Failed to fetch message details from Gmail please retry / refreshCEGS | Failed to fetch message details from Gmail API error
Error: Why am I receiving CEHE-00043 CustomerAccess DisabledError : Customer access is disabled. Contact your Admin to get your feature enabled, when trying to save an email to NetSuite?GMNS | Error CEHE-00043 in CloudExtend Gmail
Error: CEHE-00012 AppSettingsFetchError : Failed to fetch app settings - Failed to authenticate with CloudExtend servers. Please refresh and try again...?GMNS | Your browser may be blocking 3rd party cookies. Set proper cookie settings.
Error: Attachment of Email(....) to record failed due to is not paired with a Licensed NetSuite EmployeeGMNS | Attachment of Email(....) to record failed due to is not paired with a licensed NetSuite Employee
Error: Attachment of Email(....) to record failed due to authorization token has expired. Please contact your Administrator To regrant the accessGMNS | Attachment of Email(....) to record failed due to Authorization token has expired.
Error: Failed to authorize with your Google AccountGMNS | Learn how to troubleshoot authorization errors in Gmail Extension
Error: TypeError: Cannot read property 'forEach' of nullGMNS | Learn why CloudExtend cannot attach emails no recipients except bcc
Error: Attachment of Email (...) to record failed due to message not foundGMNS | Attachment of Email (...) to record failed due to Message not found
Error: How to resolve Error CEHE-00022GMNS | How to resolve error CEHE-00022 in CloudExtend Gmail
Troubleshooting: The "Attach file(s) folder(s)" button is not displaying on the Google Drive tab on any records in NetSuiteGMNS | Learn about the permissions your Admin needs to enable for full CloudExtend Drive functionality
Troubleshooting: Google Drive stuck on loading folder structureGMNS | When clicking attach from CloudExtend's Drive folder you may see a persistent 'Loading file structure'. Learn how to resolve this
Troubleshooting: How to check Google Calendar execution logsGMNS | Learn how to view the execution logs and check for errors
Troubleshooting: Calendar Not Syncing Between Google & NetSuiteGMNS | Learn how to reauthorize Google Calendar
Troubleshooting: Events continue to be synced with the previous time zone after changing NetSuite's time zone under preferencesGMNS | Learn how to ensure your time zone settings are changed properly
Troubleshooting: Sending Gmail from NetSuite is not saving to NetSuite mail tabsGMNS | Learn how to authorize your Gmail so that you can use the compose Gmail button from within NetSuite
Troubleshooting: Gmail appears in NetSuite as HTMLGMNS | Learn how to resolve issue where email appears in NetSuite in full HTML
Troubleshooting: Why am I seeing this Access Denied error while Authenticating CloudExtend?GMNS | This will show the solution for error, Celigo CloudExtend Gmail for NetSuite-Apps Script "Has been denied access to your data"
Troubleshooting: CloudExtend Gmail for NetSuite is disabledGMNS | Learn how to re-enable your CloudExtend Gmail extension when permissions are changed
Troubleshooting: Failed to attach email because next call will cost 10 pointsGMNS | Learn why NetSuite sometimes fails to attach Gmail and runs out of script points
Troubleshooting: Learn how to upload Google Gmail console logsGMNS | Learn how to obtain and send your console logs
Troubleshooting: Re-consent scopes to use CloudExtend Gmail for NetSuiteGMNS | Learn about Gmail access tokens and non restrictive scopes
Troubleshooting: Why do my users with Custom Roles run into Custom Record related permission errors when working with CloudExtend Components?GMNS | This article will explain why users with custom roles run into errors when working with CloudExtend components
Troubleshooting: NetSuite Has Changed our Datacenter URL and Now I'm Having Trouble using the CloudExtend Gmail Chrome ExtensionGMNS | What to do when NetSuite changed your datacenter URL
📣 Release Notes for CloudExtend Google Workspace v4.XDon't miss out any feature release. Check out this page to keep you updated on what's new and all things we are cooking for you!
📣 Release Notes for CloudExtend Google Workspace v3.XDon't miss out any feature release. Check out this page to keep you updated on what's new and all things we are cooking for you!
📣 Release Notes for CloudExtend Google Workspace v2.XDon't miss out any feature release. Check out this page to keep you updated on what's new and all things we are cooking for you!
📣 Release Notes for CloudExtend Google Workspace v1.XDon't miss out any feature release. Check out this page to keep you updated on what's new and all things we are cooking for you!