When Calendar Autopilot syncs an event from NetSuite to Outlook, Outlook may send email notifications to attendees. Due to a limitation in the Microsoft API, ExtendSync cannot suppress these notifications when syncing event changes.
For events marked as Completed, Calendar Autopilot determines whether to sync the change based on the attendees’ Employee records in NetSuite.
Why This Happens
Syncing an event update to Outlook can trigger attendee email notifications even if the event has already taken place.
To avoid sending notifications for completed events to external attendees, Calendar Autopilot skips syncing completed event changes when any attendee does not have an Employee record in NetSuite.
How ExtendSync Outlook Handles Completed Events
Events with External Attendees
If the NetSuite event includes at least one external attendee, ExtendSync does not sync the completed event to Outlook.
An external attendee is someone who is outside your organization or does not have an Employee record in NetSuite.
This prevents past or completed events from being sent again to external attendees through Outlook.
Events with Internal Attendees Only
If all attendees are internal and have Employee records in NetSuite, ExtendSync continues to sync the completed event to Outlook.
This keeps internal calendars aligned while avoiding unnecessary external attendee notifications.
What to Expect
Confirmed NetSuite events can sync to Outlook and notify attendees.
When an event is marked as Completed, NetSuite to Outlook may cause Outlook to send another notification because the event was updated.
ExtendSync does not sync completed events to Outlook when at least one external attendee is included.
ExtendSync continues to sync completed events when all attendees are internal employees.
Best Practices
If the event includes customers, vendors, partners, or other external contacts, ExtendSync will prevent the completed event from syncing to Outlook.
For internal-only meetings, completed event updates will continue to sync so employee calendars stay updated.
Need Help?
Before contacting Support, try searching in:
If you still need assistance:
💬 Use in-app chat (bottom-right of the support site)
✉️ Email cloudextend-support@celigo.com