When activating Calendar Autopilot for ExtendSync, admins have the option to designate a Default Organizer Internal ID.
This setting ensures that when Outlook events are synced to NetSuite, any events organized by external contacts (not part of your NetSuite account) are properly assigned to a recognized employee record in NetSuite.
Why a Default Organizer Is Needed
During sync, if an event’s organizer is external to your organization, ExtendSync will not find a matching record in NetSuite.
To avoid missing associations, Calendar Autopilot uses the default organizer as the fallback.
Example Scenario
An external contact (not in NetSuite) organizes a meeting.
When the event syncs to NetSuite, no matching organizer record exists.
ExtendSync automatically assigns the default organizer employee as the organizer for that event.
💡 Tip: The assigned default organizer is automatically added as an accepted attendee in the synced event record.
How to Set a Default Organizer
Step 1: Log in to the subscription portal
The CloudExtend admin should log in to the subscription portal (subscriptions.cloudextend.io) and click on Accounts.
Step 2: Set Organizer ID
In the Calendar Autopilot tab> Organizer internal id for externally created events
It is optional to assign a default organizer's employee internal ID. You can find more information on this here.
If you leave this blank, the admin who will perform the NetSuite authorization in step 3 will be the default organizer.
How It Works
The Default Organizer Internal ID is set when configuring Calendar Autopilot in the CloudExtend Subscription Portal.
When an external organizer is detected during Outlook → NetSuite sync, ExtendSync automatically uses the employee tied to that internal ID.
If the Default Organizer Internal ID is not defined, the system defaults to the NetSuite Admin’s employee record (the one who granted authorization).