Certain phone number formats are not able to be validated by NetSuite and are therefore rejected. In short, NetSuite allows any format for the main phone number field and requires specific formats for all others. Learn more below.
NetSuite has separate validations for web services (which CloudExtend uses) than the NetSuite UI (ie www.netsuite.com). In the NetSuite UI there is no validation. This means you may be able to add a phone number such as +639954130010 in the NetSuite UI but not via the CloudExtend App.
Use the button below to link to NetSuite SuiteAnswers 74379 and upvote it as we can only implement this solution when NetSuite supports it.
When adding a Contact record to NetSuite the following validations are performed to be consistent with NetSuite's own field level validations.
Main Phone | No validation requires as NetSuite itself does not perform any validations
Mobile | Must be entered in the following formats:999-999-9999, 1-999-999-9999, (999) 999-9999, 1(999) 999-9999 or 999-999-9999 ext 9999
Home Phone | Must be entered in the following formats:999-999-9999, 1-999-999-9999, (999) 999-9999, 1(999) 999-9999 or 999-999-9999 ext 9999
Office Phone | Must be entered in the following formats:999-999-9999, 1-999-999-9999, (999) 999-9999, 1(999) 999-9999 or 999-999-9999 ext 9999
Learn the workaround on how to skip the NetSuite validation for home phone, mobile phone, and office phone, allowing all phone numbers for saving contact records.
👉 Click here.