Have you tried switching to the CloudExtend Excel NetGen app but it stuck to the log-in page? Learn how to force redirect to the production Excel app.
Why is this happening?
Users whose Microsoft emails are different than their NetSuite emails
Here's how to fix it
For MAC
Step 1: Clear the web cache within the app.
Step 2: Right-click inside the UI.
Step 3: Hit INSPECT then go to the Console tab.
Step 4: Paste and enter this script
window.location.href = "https://app.smartclient.io/netsuite?redirected=true&product=xlns"
For WINDOWS
Step 1: Right-click inside the UI.
Step 2: Hit INSPECT then go to the Console tab.
Step 4: Paste and enter this script
window.location.href = "https://app.smartclient.io/netsuite?redirected=true&product=xlns"
See it in action here!
