The CloudExtend subscription portal allows designated administrators to manage licenses for all CloudExtend applications.
Portal URL: https://subscriptions.cloudextend.io/
A super admin is granted access when your organization first subscribes.
💡 Tip: We strongly recommend adding at least one additional admin to ensure uninterrupted access in the future.
Accessing the Portal
Super Admins and Admins sign in using their Microsoft ID, this is typically their company email address tied to Microsoft 365.
Once signed in, admins can manage licenses, assign users, and configure application-specific settings for any subscribed CloudExtend product.
Managing User Licenses
Use the subscription portal to manage licenses for:
Each product includes its own license management panel where you can add or remove users and review usage.
Troubleshooting Portal Access
Occasionally, access issues arise when:
An admin is logged into a different Microsoft account in another browser tab
Cached sessions from multiple accounts cause authentication conflicts
The portal fails to load due to a mismatched Microsoft login
Fix
Try one of the following:
Open the portal in an incognito / private browsing window
Use a different browser
Sign out of other Microsoft 365 accounts in all open browser tabs
Then reattempt login at https://subscriptions.cloudextend.io/
👉 For additional portal troubleshooting steps, see this article.