If you see the error below while attaching an email to a NetSuite record, the Google authorization used by ExtendSync has expired and must be re-granted.
Error Message
Attachment of Email(....) to record failed due to Authorization token has expired. Please contact your Administrator to regrant the access
Why This Error Happens
ExtendSync relies on a secure Google authorization to attach emails to NetSuite.
Over time, this authorization can expire due to:
Security policy updates
Credential changes
Long periods without reauthorization
When the token expires, ExtendSync cannot complete the attachment action.
How to Resolve the Error
These steps require both a NetSuite Administrator and a Google Workspace Admin.
Step 1: Open CloudExtend Setup in NetSuite (NetSuite Admin)
Log in to NetSuite as an Administrator.
Navigate to:
Setup → Custom → Celigo CloudExtend Setup
Step 2: Re-Grant Google Access (Google Workspace Admin)
If a Google authorization pop-up appears, click Allow Access and complete the consent as the Google Workspace Admin.
If no pop-up appears:
Click the authorization link shown in Step 1 on the setup page to manually trigger the consent screen.
Complete the consent as the Google Workspace Admin.
Once access is granted, click Next to continue.
Step 3: Review Licenses and Finish (NetSuite Admin)
Continue through the wizard until you reach User Licenses.
Confirm the appropriate users are selected and licensed.
Click Next, then Finish.
This completes the re-authorization.
✅ Verify the Fix
After re-granting access:
Ask the affected user to refresh Gmail.
Open the ExtendSync panel.
Attempt to save an email attachment to a NetSuite record again.
The attachment should succeed without error.
📝 Notes & Best Practices
Re-authorization is non-disruptive and does not change user data.
If your organization enforces strict security policies, periodic re-authorization may be expected.
If multiple Google domains or admin roles exist, ensure the correct Google Workspace Admin completes the consent.
Need Help?
If the error persists after re-granting access:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Please include:
Screenshot of the error
Confirmation that Google access was re-granted
NetSuite account ID and user email
We’re happy to help you restore email attachment functionality in ExtendSync.