If you get stuck on the “Authorizing your page” screen when logging into CloudExtend for Outlook or CloudExtend for Excel, the most common cause is that your NetSuite user has reached the maximum number of access tokens allowed.

NetSuite allows a user to have up to 25 active tokens. When that limit is exceeded, CloudExtend cannot create a new token and authentication may freeze or fail.

You may also see errors such as:

These usually indicate either:

Make sure your NetSuite Account ID is correct. Users sometimes mistakenly enter their email instead of the numeric NetSuite Account ID.
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📘 Learn how to find your NetSuite account number

Revoke Old Tokens in NetSuite

If you’ve reached the 25-token limit, CloudExtend cannot authenticate until older tokens are removed.

Step 1: Open the Manage Access Tokens Page

NetSuite Path:
​Home Dashboard → Settings Tile → Manage Access Tokens
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​Step 2: Sort and Revoke

💡 Tip: It is safe to revoke all tokens created by CloudExtend.
New ones will be created automatically the next time you log in.
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Step 3: Log Back Into CloudExtend

Now that NetSuite has available token slots, CloudExtend should authenticate successfully.
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If you see an “unknown socket error,” verify:

Incorrect Account IDs prevent CloudExtend from reaching the correct NetSuite environment.

Sometimes SSO login hangs occur due to:

Make sure:

📘 How to get your NetSuite IDP

If you're still stuck on “Authorizing your page,” contact our team:
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💬 Chat with us (bottom-right of this page)
📧 Email cloudextend-support@celigo.com
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