If Outlook calendar events are not syncing to NetSuite (or vice versa), CloudExtend Support may ask for NetSuite execution logs to investigate the issue.
These logs are generated by the NetSuite script responsible for calendar synchronization and must be downloaded by a NetSuite Administrator.
When Are These Logs Needed?
You may be asked to provide execution logs when:
Outlook events are not appearing in NetSuite
Updates, deletions, or attendee changes are not syncing
Calendar Autopilot appears enabled but events fail silently
Support needs deeper visibility into NetSuite-side processing
Steps to Download Execution Logs
Requires NetSuite admin to perform the steps below:
Step 1: Navigate to Scripts
In NetSuite, go to:
Customization → Scripting → Scripts
Step 2: Apply Filters
Apply the following filters to narrow the results:
Type:
RESTletAPI Version:
2.0
Step 3: Locate the Calendar Sync Script
Search for either of the following:
Script Name:
CloudExtend MailApps – EventsScript ID:
customscript_prp_events
Click View on the matching script.
Step 4: Open the Execution Log
From the script record:
Click Execution Log > Customized View
(Optional) Adjust the date range to match when the issue occurred
💡 Tip:
Reproduce the issue first (if possible), then immediately download logs so the relevant entries appear at the top.
Step 5: Preview and Download
Click Preview
Download the results as an Excel file
What to Send to Support
When contacting CloudExtend Support, include:
The downloaded Excel execution log
The date/time the issue occurred
The affected user(s) and NetSuite record(s)
A brief description of what was expected vs. what happened
📧 cloudextend-support@celigo.com
💬 Or use the in-app chat from the support site