Troubleshooting & Error Resolution
Resolve common errors, sync issues, and configuration problems
41 articles
Troubleshooting: Unable to close the Start Trial ScreenExtendSync Outlook | Learn how to remove the start trial screen by logging out or clearing the local storage
Troubleshooting: Global Autopilot Sync FailuresExtendSync Outlook | Diagnose and resolve Global Autopilot synchronization issues
Troubleshooting: Issue with logging into ExtendSync for Outlook NetSuite EditionExtendSync Outlook | Resolve the “License not found for your Microsoft email address” error
Troubleshooting: Unable to log in to ExtendSync using my Microsoft accountExtendSync Outlook | Resolve Microsoft login errors and consent issues
Troubleshooting: My email is on Autopilot but I don't see it in NetSuite yetExtendSync Outlook | Learn how to check the logs if eamils are not syncing to NetSuite
Troubleshooting: Handling failed Autopilot AssociationsExtendSync Outlook | How to handle failed Autopilot Associations
Troubleshooting: CloudExtend files tab showing a white blank pageExtendSync Outlook | Fix CloudExtend Files tab not loading in NetSuite
Troubleshooting: Why aren't my custom fields displaying in ExtendSync Outlook when editing my record form?ExtendSync Outlook | If you're unable to see custom fields when editing the record form, here is the solution
Troubleshooting: Issue with Autopilot Emails showing as Raw HTMLExtendSync Outlook | See troubleshooting steps if Autopilot emails are showing in NetSuite as raw HTML
Troubleshooting: ExtendSync Outlook is not finding the records I wantExtendSync Outlook | Resolve missing contacts, customers, or other records in search
Troubleshooting: Can I login to ExtendSync Outlook on a Mobile device with a role that requires 2FA?ExtendSync Outlook | Using Outlook mobile with NetSuite roles that require two-factor authentication
Troubleshooting: Ensure Browser Cache Is Not Cleared on ExitExtendSync Outlook | Prevent repeated logins caused by browser cache clearing
Troubleshooting: Issues with phone number validation when saving ContactsExtendSync Outlook | Learn how the app validates phone numbers
Troubleshooting: Unable to Save Records or Calendar Events Due to Required Custom FieldsExtendSync Outlook | Workarounds for NetSuite custom field validation
Troubleshooting: ExtendSync Outlook Icon Is Missing or Grayed OutExtendSync Outlook | ExtendSync Outlook Icon Is Missing or Grayed Out
Troubleshooting: Internet Explorer Settings For ExtendSync Outlook On Windows MachinesExtendSync Outlook | Optimal Internet Explorer Settings when using the app
Troubleshooting: Enabling SOAP Web Services for ExtendSync OutlookExtendSync Outlook | Fix “Invalid login. Customer access is disabled.”
Troubleshooting: Unable to attach files to NetSuite from OutlookExtendSync Outlook | Why file attachments cannot be saved or viewed in NetSuite
Troubleshooting: How to log out of ExtendSync for Outlook NetSuiteExtendSync Outlook | Learn how to log out of the application
Troubleshooting: Outlook emails fail to attach to NetSuiteExtendSync Outlook | Why emails fail to attach and how to fix it
Troubleshooting: ExtendSync Outlook and NetSuite Concurrency ErrorsExtendSync Outlook | How to handle NetSuite concurrency limits
Troubleshooting: Trouble updating or loading your ExtendSync OutlookExtendSync Outlook | If your Outlook App is showing a spinning icon, you just see three dots or a white screen here's how to resolve it
Troubleshooting: Reload ExtendSync for Outlook NetSuiteExtendSync Outlook | Learn to reload the app
Troubleshooting: Autopilot watch renewal failedExtendSync Outlook | Learn more about Autopilot watch renewal failure messages
Troubleshooting: How to Remove Association from ExtendSync OutlookExtendSync Outlook | How to remove email assocations from the app
Troubleshooting: How can I expose the ExtendSync Add-In to the ribbon in OutlookExtendSync Outlook | See the steps if you are not seeing your ExtendSync add-in
Troubleshooting: My emails are automatically saved to NetSuiteExtendSync Outlook | Are you seeing categories in your Outlook emails or accidentally saved an email to record?
Troubleshooting: How to Clear the Local and Session Storage for App IssuesExtendSync Outlook | Fix issues caused by outdated or corrupted cached data
Troubleshooting: How to check if Third-party cookies is enabledExtendSync Outlook | Ensure your browser allows cookies required for the add-in to function
Troubleshooting: Missing Authentication TokenExtendSync Outlook | Resolve “Missing Authentication Token” login errors
Troubleshooting: Error occurred while fetching the status logs or CEFI-E1113ExtendSync Outlook | Fix auto sign-outs and “Error occurred while fetching status logs
Troubleshooting: Error CEFI-AUTHO-E1106 “Session Details Missing”ExtendSync Outlook | Learn how to troubleshoot CEFI-AUTHO-E1106 error
Troubleshooting: Why Can’t I See Custom Records or Custom Transactions in ExtendSync Outlook?ExtendSync Outlook | Fix missing custom record and transaction types
Troubleshooting: How to collect execution logs for Calendar Autopilot troubleshootingExtendSync Outlook | Download execution logs from NetSuite
Troubleshooting: “Contact Sales” Appears When Selecting AutopilotExtendSync Outlook | Autopilot option not available despite active subscription
Error: Your subscription is invalid or expiredExtendSync Outlook | Learn how to resolve subscription invalid or expired error
Error: We are unable to detect the CloudExtend SuiteApp on your accountExtendSync Outlook | Know what to do when you encounter the unable to detect SuiteApp error
Error: The WSDL version being used requires Token Based Authentication (TBA)ExtendSync Outlook | Know how to resolve the TBA error when you see this on your screen
Error: Login access has been disable for this roleExtendSync Outlook | How to resolve login access error when logging into ExtendSync
Error: CEFI-E1118 Your Microsoft admin needs to add your first name to your profileExtendSync Outlook | Learn how to resolve the error code CEFI-E1118
Error: You are not authorized to perform thisExtendSync Outlook | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login