CloudExtend

When you try to access a shared mailbox with ExtendSync Outlook Free Edition, you may see this message:

<code>Upgrade your plan to access shared mailbox feature</code>

___________________________________________________________

Shared mailbox support is available with Standard and Enterprise plans. It isn’t included with Free Edition. This is expected behavior.

Contact your organization’s ExtendSync administrator to discuss upgrading the plan. If you’re the administrator, contact CloudExtend Sales to review available plans.

After your organization upgrades to Standard or Enterprise, shared mailbox support will be available. Your administrator may need to confirm that the subscription and shared mailbox setup are configured for your users.

💬 Chat with us — Click the chat icon at the bottom-right of this page.

📧 Email: <a href="mailto:cloudextend-support@celigo.com" rel="nofollow noopener noreferrer" target="_blank">cloudextend-support@celigo.com</a>

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- 📧 Email: <a href="mailto:cloudextend-support@celigo.com" rel="nofollow noopener noreferrer" target="_blank">cloudextend-support@celigo.com</a>

ExtendSync Outlook | Understand why shared mailbox access requires a Standard or Enterprise plan

Troubleshooting: Shared Mailbox Unavailable in ExtendSync Outlook Free Edition

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Troubleshooting: Shared Mailbox Unavailable in ExtendSync Outlook Free Edition

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