If you recently installed ExtendSync for Outlook NetSuite and your organization has already installed the CloudExtend bundle, you may occasionally see a warning that you are not connected to the bundle.
In most cases, simply logging out and logging back in will immediately resolve the issue.
How to Log Out of ExtendSync
Open the ExtendSync add-in in Outlook.
Click the Menu (☰) icon located at the top right of the add-in.
Select Logout.
After logging out, sign in again using the new user’s Microsoft credentials.
Ensure that the Microsoft account being used aligns with the new user’s CloudExtend access.
This clears your active session and resets your connection to NetSuite.
After Logging Out
Once you log back in:
ExtendSync will re-detect the CloudExtend bundle installed in your NetSuite account.
Any previous warnings about "not being connected to the bundle" should disappear.
Your connection and permissions will refresh automatically.
If the warning continues, make sure you log in using the correct Microsoft 365 email and the appropriate NetSuite role. If persistent login issues occur, consider trying advanced troubleshooting steps such as clearing cached account data or manually redirecting to Microsoft login through developer tools. For detailed steps, see the newly added troubleshooting section below.
Advanced Troubleshooting Steps
If basic logout procedures fail to resolve issues due to automatic logins or activation problems, follow these advanced steps for resolution:
Open the ExtendSync Application and Inspect:
Launch ExtendSync and access the developer tools by selecting "Inspect."
Use the Inspect Console:
Navigate to the Console tab and enter:
window.open('https://olns.cloudextend.app')Press Enter to open a new window.
CloudExtend Loading Screen Navigation:
Right-click the page in the new window and select "Inspect Element."
In the opened console tab, redirect to Microsoft login by typing:
location.href='https://office.com'
This brings up the Microsoft login screen.
Switch Microsoft Accounts:
Log out of the current Microsoft account.
Select "Sign in to a different account" and enter the new credentials.
Return to ExtendSync:
After completing the login on Microsoft, return to ExtendSync.
Log out again and then log in with the desired credentials.
Still Need Help?
If logging out and back in does not resolve the issue:
💬 Use the in-app chat (bottom-right of this page)
📧 Email cloudextend-support@celigo.com
Please include a screenshot of the warning for faster assistance.