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Troubleshooting: Error occurred while fetching the status logs or CEFI-E1113

ExtendSync Outlook | Fix auto sign-outs and “Error occurred while fetching status logs

Updated over 2 weeks ago

Error

If you remain logged in to ExtendSync but repeatedly get signed out or see this message:

Error occured while fetching status logs

this usually indicates that your browser cookies (specifically third-party cookies) are blocked in your Chrome profile.

ExtendSync relies on certain cookies to maintain your authenticated session.
If they are blocked, the app may log you out or fail to load Autopilot status logs.

Resolution

If cookies are blocked, some ExtendSync features may not function properly. To ensure optimal performance, update your Chrome browser settings to allow cookies.

Option 1: Allow Third-Party Cookies (Recommended)

Step 1: In your Chrome browser, click the three dots in the upper right corner.

Step 2: Go to Settings.

Step 3: Hit Privacy and Security> Third-party cookies.

Step 4: Select Allow third-party cookies.

Step 5: Refresh the browser and reload your Outlook.

Option 2: Keep Third-Party Cookies Blocked but Allow ExtendSync

If you prefer to keep stricter privacy settings, you can still use ExtendSync by adding an exception.

Step 1: In your Chrome browser, click the three dots in the upper right corner.

Step 2: Go to Settings.

Step 3: Hit Privacy and Security> Third-party cookies.

Step 4: Select Block third-party cookies

Step 5: Refresh the browser and reload your Outlook.

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