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Troubleshooting: Error occurred while fetching the status logs or CEFI-E1113

ExtendSync Outlook | See the steps on how to resolve error CEFI-E1113

Updated over 3 weeks ago

If you are logged in to ExtendSync and keeps getting signed out or seeing the error prompt:

Error

Error occured while fetching status logs

There is a need to review your chrome settings for the profile that is logged in.

Resolution

If cookies are blocked, some ExtendSync features may not function properly. To ensure optimal performance, update your Chrome browser settings to allow cookies.

Allow Third-Party Cookies

Step 1: In your Chrome browser, click the three dots in the upper right corner.

Step 2: Go to Settings.

Step 3: Hit Privacy and Security> Third-party cookies.

Step 4: Select Allow third-party cookies.

Step 5: Refresh the browser and reload your Outlook.


Block Third-party cookies and use ExtendSync

If you want to keep the Block third-party cookies and use ExtendSync, do the following:

Step 1: In your Chrome browser, click the three dots in the upper right corner.

Step 2: Go to Settings.

Step 3: Hit Privacy and Security> Third-party cookies.

Step 4: Select Block third-party cookies

Step 5: Refresh the browser and reload your Outlook.

This adjustment helps ExtendSync run smoothly and enhances its functionality. πŸš€

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