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Troubleshooting: Unable to log in to ExtendSync using my Microsoft account
Troubleshooting: Unable to log in to ExtendSync using my Microsoft account

ExtendSync Outlook | See list of errors when logging in with a Microsoft account and how to resolve them

Updated over 2 months ago

Here is the list of possible errors when logging in with a Microsoft account and how to resolve them.

CEFI Error code

Error Message

Action Required

CEFI-E1118

Your Office 365 admin needs to add your first name to your profile. For more details, click on learn more section.

Admin to add the first name in the portal.

CEFI-E1119

Your Office 365 admin needs to add your email to your profile. For more details, click on learn more section.

Admin to add email in the portal.

CEFI-E1120

Access denied: You declined to consent to access the app

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

CEFI-E1120

Access denied: You declined to consent to access the app

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

NA

A temporary issue occurred. Please try again later.

Try again

CEFI-E1120

Access denied: You declined to consent to access the app

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

NA

A temporary issue occurred. Please try again later.

Try again

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