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Troubleshooting: Unable to log in to ExtendSync using my Microsoft account
Troubleshooting: Unable to log in to ExtendSync using my Microsoft account

ExtendSync Outlook | See list of errors when logging in with a Microsoft account and how to resolve them

Updated over 2 weeks ago

Here is the list of possible errors when logging in with a Microsoft account and how to resolve them.

CEFI Error code

Error Message

Action Required

CEFI-E1118

ErrorCode:invalid_request, ErrorDescriptionattributes required: [given_name]

Admin to add the first name in the portal.

CEFI-E1119

ErrorCode:invalid_request, ErrorDescriptionattributes required: [email]

Admin to add email in the portal.

CEFI-E1120

ErrorCode:server_error, ErrorDescriptionAADB2C90273: An invalid response was received : 'Error: access_denied,Error Description: AADSTS65004: User declined to consent to access the app.

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

CEFI-E1120

ErrorCode:server_error, ErrorDescriptionAADB2C90273: An invalid response was received : 'Error: access_denied'

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

CEFI-E1120

ErrorCode:access_denied, ErrorDescriptionError response from Identity Provider; error=access_denied

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

An error occurred while sending the request.

Error while handling callback.

System.Net.Http.HttpRequestException: An error occurred while sending the request.

---> System.IO.IOException: The response ended prematurely.

Try again

invalid_request

ErrorDescriptionRead timed out

Try again

server_error

ErrorCode:server_error, ErrorDescriptionAADB2C90289: We encountered an 'invalid_grant' error connecting to the identity provider.

Regrant

The user needs to attempt to log in again and send a new request for the admin to accept.

NA

A temporary issue occurred. Please try again later.

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