Symptoms
When attempting to select Autopilot while syncing emails, the user is redirected to “Contact Sales”, even though the organization has an active ExtendSync subscription.
Error Message
Contact Sales
(Displayed when selecting Autopilot)
Why This Happens
While the organization may have an active ExtendSync subscription, Email Autopilot is a licensed feature that must be explicitly enabled per user.
This issue occurs when:
The user has an ExtendSync license, but
Email Autopilot is not enabled for that user in the CloudExtend subscription portal
Resolution (Admin Required)
A CloudExtend Portal Admin must enable Email Autopilot for the affected user.
Log in to the CloudExtend subscription portal
👉 https://portal.cloudextend.app/Navigate to Subscriptions
Select ExtendSync for Outlook
Go to Configuration → Email Autopilot
Open Feature Assignment / Assign Users
Enable Email Autopilot for:
The specific user, or
All users (if appropriate)
Save changes
➡️ Full guide on how to Enable/Disable Autopilot for Users
⏱ Changes may take up to 1 hour to take effect.
Users can also reload the add-in to pick up the update sooner.
➡️ See steps here to reload ExtendSync Outlook
What the User Should Do Next
Ask their CloudExtend admin to verify Email Autopilot is enabled for their user
Reload ExtendSync after the admin updates the configuration
Try selecting Autopilot again
Need Help?
If Autopilot still shows Contact Sales after verification:
💬 Use the in-app chat on the support site
📧 Email cloudextend-support@celigo.com
Please include:
User email address
Screenshot of the “Contact Sales” message
Confirmation that Email Autopilot is enabled in the portal