📢 CloudExtend Admin Notice: New Subscription Portal
CloudExtend is migrating to a new subscription portal.
New customers use https://portal.cloudextend.app/.
Existing customers continue using https://subscriptions.cloudextend.io/ for now.
Overview
The CloudExtend Subscription Portal allows admins to manage user licenses at https://portal.cloudextend.app/.
When a subscription starts, a super admin is granted access to the portal. Super Admins and Admins can enable or disable the Autopilot feature for users.
💡 Note:
Autopilot for Email configuration is only available for Enterprise Edition.
How to Enable or Disable Email Autopilot for Users
Visit https://portal.cloudextend.app/ and log in to the Admin Portal with your Microsoft ID. (This ID was provided earlier to your Customer Success Manager and is typically your Microsoft 365 email address.)
Step 1: Navigate to Subscriptions > Feature Assignment.
Step 2: Click on Edit.
Step 4: Admins can either:
Enable Autopilot for All
Enable/Disable Autopilot for individual users from the list.
🔄 Any update may take up to 1 hour to take effect.
Users can also reload the add-in for changes to apply immediately.
💡 Tip: ExtendSync gives users full control over how emails are attached to NetSuite. We’ve created a video and guide with suggestions on when to use each method.
FAQ
Q: What will users see if an Autopilot is disabled?
The Autopilot drop-down will still appear in the app, but it will be greyed out and unavailable.
If a thread-based Autopilot was already activated, the More automations options will be turned off.
The Autopilot status in Settings will show as Inactive or Active.
Q: What happens to Email Address-based Autopilot when disabled from the portal?
Syncing will stop within 5 minutes.
The associated email addresses will remain in the Email Autopilot Association list.
Q: If an admin re-enables Email Address-based Autopilot, will the user’s previous associations remain?
Yes. The previously saved email addresses are retained.
Once re-enabled, syncing will restart within 5 minutes.
It’s best to advise users to review their Email Autopilot Association after reactivation.