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General

This section holds information that may be applicable to one or more products

35 articles
Celigo University CloudExtend Learning TrackLogin into Celigo University and learn about CloudExtend
CloudExtend Partner Training ProgramDo you want to be a part of CloudExtend Partner Training Program? Check out this article
CloudExtend Subscription PortalLearn how to manage your own user licenses with the CloudExtend subscription portal
How ExtendSync Outlook and Gmail Handle Missing Author/Recipient EntitiesLearn how ExtendSync handles outlier situations when the sender or recipient email does not exist on the attached record
🚧 ExtendSync RoadmapsLinks to ExtendSync product roadmaps
🏋🏻‍♀️CloudExtend Training Resources (all apps)Find all the free training resources available per application
FAQ

CloudExtend Login PermissionsLearn about the permissions required to login to NetSuite from ExtendSync Outlook and ExtendInsights for Excel NetSuite
Tracking ExtendSync Event Attach Usage in NetSuiteUsage Metrics | Learn how to configure on usage metrics for Events application
Track Opportunities without Sales ActivityLearn how to create a saved search to track Opportunities without Sales Activity
Feature Comparison Table: ExtendSync Outlook vs Google NetSuiteSee the comparison chart of the differences between Extendsync Outlook and Google NetSuite
Optimize Search for RecordsHere are tips to filter your NetSuite global search results search to specific record types
How Last Sales Activity WorksLearn how LSA is updated in NetSuite when using ExtendSync Gmail and Outlook apps
NetSuite message regarding mandatory two-factor authentication policy summaryLearn how CloudExtend has prepared for NetSuite's mandatory 2FA
How to determine if your NetSuite Account is a OneWorld accountLearn more about identifying your OneWorld Account
Whitelist celigo.com domain to ensure you receive support emailsWhitelist celigo.com to ensure our important emails get into your inbox and not spam
Using CheckSum to verify CloudExtend downloadsLearn how to use CheckSum to verify CloudExtend downloads
CloudExtend's approach to NetSuite concurrency limitationsLearn how CloudExtend handles NetSuite concurrency issues
What is a Microsoft ID and why do I need itLearn why CloudExtend requires your Microsoft ID (email) for subscription management login
Learn how to find your NetSuite account numberCloudExtend login flows may ask for your NetSuite account number
How to obtain Web Service Logs and Global Search LogsLearn how to retrieve log files and send them to support
How to tell which browser my CloudExtend add-in usesMicrosoft uses Internet Explorer, Edge, or your default browser to cache data. Learn how to determine your browser and clear cache
Working with 2FA, Admin, Full Access, and Highly Privileged RolesNetSuite is deprecating Full Access Role & making 2FA mandatory for high privilege roles eff 2019.1. Learn how this affects CloudExtend here
ExtendSync Mail Apps - Usage MetricsUsage Metrics | Learn how to configure on usage metrics for email application