General

This section holds information that may be applicable to one or more products

19 articles in this collection
Written by Chris Corcoran, Kevin Ha, and Justine Burdo

How to obtain Web Service Logs and Global Search Logs

Learn how to retrieve log files and send them to support

Written by Kevin Ha
Updated over a week ago

Whitelist celigo.com domain to ensure you receive support emails

Whitelist celigo.com to ensure our important emails get into your inbox and not spam.

Written by Justine Burdo
Updated over a week ago

NetSuite message regarding mandatory two-factor authentication policy summary

Learn how CloudExtend has prepared for NetSuite's mandatory 2FA

Written by Chris Corcoran
Updated over a week ago

CloudExtend Roadmaps

Links to CloudExtend product roadmaps

Written by Chris Corcoran
Updated over a week ago

Unable to login to CloudExtend Subscription portal

Learn how to troubleshoot permissions issues and more when logging in to subscriptions.cloudextend.io

Written by Chris Corcoran
Updated over a week ago

Troubleshooting CloudExtend Login Flow And SAML Single Sign On

Learn how to troubleshoot common Single Sign On Issues such as when your org used Active Directory Federation Server (ADFS)

Written by Chris Corcoran
Updated over a week ago

CloudExtend Login Permissions

Learn about the permissions required to login to NetSuite from CloudExtend Outlook and CloudExtend Excel for NetSuite

Written by Chris Corcoran
Updated over a week ago

Invalid Login Attempt CloudExtend Single Sign On

Learn about the error message related to SAML Single Sign On and invalid login attempt

Written by Chris Corcoran
Updated over a week ago

Resolve CloudExtend cannot continue this authorization flow error

Learn more about CloudExtend User Access Tokens Permissions

Written by Chris Corcoran
Updated over a week ago

Learn how to find your NetSuite account number

CloudExtend login flows may ask for your NetSuite account number

Written by Chris Corcoran
Updated over a week ago

How to determine if your NetSuite Account is a OneWorld account

Learn more about identifying your OneWorld Account

Written by Chris Corcoran
Updated over a week ago

What is a Microsoft ID and why do I need it

Learn why CloudExtend requires your Microsoft ID (email) for subscription management login

Written by Chris Corcoran
Updated over a week ago

CloudExtend Subscription Portal

Learn how to manage your own user licenses with the CloudExtend subscription portal

Written by Chris Corcoran
Updated over a week ago

How to tell which browser my CloudExtend add-in uses

Microsoft uses Internet Explorer, Edge, or your default browser to cache data. Learn how to determine your browser and clear cache.

Written by Chris Corcoran
Updated over a week ago

Working with 2FA, Admin, Full Access, and Highly Privileged Roles

NetSuite is deprecating Full Access Role & making 2FA mandatory for high privilege roles eff 2019.1. Learn how this affects CloudExtend here

Written by Chris Corcoran
Updated over a week ago

CloudExtend's approach to NetSuite concurrency limitations

Learn how CloudExtend handles NetSuite concurrency issues

Written by Chris Corcoran
Updated over a week ago

Troubleshooting SAML Single Sign On During Login

Learn how to troubleshoot login issues when your organization has SAML SSO enabled

Written by Chris Corcoran
Updated over a week ago

CloudExtend Login Prerequisites

Logging in to CloudExtend Outlook and Excel

Written by Chris Corcoran
Updated over a week ago

Installing CloudExtend Preview For Outlook

CEOL | Learn how to sideload a preview build

Written by Chris Corcoran
Updated over a week ago