This issue occurs upon logging into CloudExtend Outlook or Excel for NetSuite. This can be due to the user reaching the maximum allowed number(25) access tokens in NetSuite.

Resolution

Step 1: Go to Netsuite and navigate to the Manage Access Tokens Page.

NetSuite Path: Home Dashboard> Settings Tile> Manage Access Tokens

Step 2: Sort the list by date (oldest on top) and revoke the oldest ones linked to CloudExtend Excel or CloudExtend Outlook.

💡 Note: Revoking all tokens under CloudExtend Excel/Outlook is not an issue.

Step 3: Log back into CloudExtend.

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