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Troubleshooting: Stuck at Authorizing your session page
Troubleshooting: Stuck at Authorizing your session page

General | What to do when you are stuck in the Authorizing your page when logging in

Updated over 2 years ago

This issue occurs upon logging into CloudExtend Outlook or Excel for NetSuite. This can be due to the user reaching the maximum allowed number(25) access tokens in NetSuite.

Resolution

Step 1: Go to Netsuite and navigate to the Manage Access Tokens Page.

NetSuite Path: Home Dashboard> Settings Tile> Manage Access Tokens

Step 2: Sort the list by date (oldest on top) and revoke the oldest ones linked to CloudExtend Excel or CloudExtend Outlook.

💡 Note: Revoking all tokens under CloudExtend Excel/Outlook is not an issue.

Step 3: Log back into CloudExtend.

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