To provide an extra level of security, NetSuite releases from 2019.1 onwards require all NetSuite users with highly privileged roles to use two-factor authentication (2FA).  By default, the Administrator and other highly privileged roles are designated as 2FA required, and this requirement cannot be removed. Starting with 2019.1 NetSuite is also deprecating Full Access roles. 

What is a highly privileged role? NetSuite defines highly privileged roles here (login required to view link).

Terms used in this article : 

  • TBA = Token Based Authentication
  • SSO = Single Sign On
  • 2FA = Two Factor Authentication .

CloudExtend Implications

If you are  a CloudExtend customer and logging in via a highly privileged role you need to either use TBA tokens to login to the app or use a role which doesn't require 2 FA. 

CloudExtend Gmail Users

Users that edit NetSuite records inside the Chrome extension will not be able to do so with an admin role/privileged role that required 2FA. All other activities such as attaching emails and files will continue without any impact as long as the user remains logged in to their NetSuite session in a separate browser tab/window. 

Recommended Process 

Affected users should enable TBA or SSO to establish a Web Services connection. Learn how to set up TBA and SSO For CloudExtend G Suite here.

CloudExtend Excel for NetSuite Users And SmartClient Classic Edition Users 

Users wills be able to login to app but will not be able to perform any data operations when logged in with a Admin role/privileged role that requires 2FA. Locate your edition below to determine your options

  • CloudExtend Enterprise Edition customers
    - CloudExtend Enterprise customers should enable TBA or SSO for users that require Admin or highly privileged access roles. Note that users without these requirements may also still benefit from TBA or SSO. Learn more here
  • CloudExtend Personal Edition and Classic SmartClient Edition customers
    - TBA and SSO are available only for Enterprise Edition customers using the CloudExtend add-in. Contact sales to learn about upgrading. If upgrading is not an option then be sure to choose a non admin role when signing in. Learn more here by reviewing Option 2 of this article.

CloudExtend Outlook  for NetSuite Users 

Users wills be able to login to app but will not be able to perform any data operations when logged in with a Admin role/privileged role that requires 2FA. Locate your edition below to determine your options 

  • CloudExtend Enterprise Edition customers
    - CloudExtend Enterprise customers should enable TBA or SSO for users that require Admin or highly privileged access roles. Note that users without these requirements may also still benefit from TBA or SSO. Learn more here
  • CloudExtend Personal and Group Edition customers
    - TBA and SSO are available only for Enterprise Edition customers. Contact sales to learn about upgrading. If upgrading is not an option then be sure to choose a non admin role when signing in. Learn more here by reviewing Option 2 of this article.

Need Support?

If you have questions or need help, use the chat icon at the bottom right to talk to our support team. 

Did this answer your question?