The CloudExtend support site relies on both chat and email. To ensure you receive emails from our team we recommend whitelisting the domain. Users that unsubscribe will not receive emails from our support team.

Learn how to improve deliverability as an Exchange Admin or end user below.

Exchange Admins

Exchange Admins can add the domain to the safe sender's list by updating the default spam filter and adding to the domain allow list.

End Users

If your Exchange Admin is unable to add for the entire organization follow the steps below to add to your safe sender list.

  1. Login to Outlook online at (or your company specific URL) and sign in with your Microsoft credentials.

2. Click on the 'Settings' icon (1) and then 'View all Outlook settings'.

3. Click on 'Junk email' on the left hand side.

4. Scroll down and under 'Safe senders and domains' click '+ Add' and type in and hit save.

This will now ensure that our emails to you do not go to your spam folder!

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