FAQs
Common Questions for CloudExtend Apps
19 articles
- How ExtendSync Outlook and Gmail Handle Missing Author/Recipient EntitiesLearn how ExtendSync handles outlier situations when the sender or recipient email does not exist on the attached record
- CloudExtend Login Permissions & User Access Tokens (Admin Guide)Required permissions and how to resolve authorization errors
- Feature Comparison Table: ExtendSync Outlook for NetSuite vs Google WorkSpace for NetSuiteSee the comparison chart of the differences between ExtendSync for Outlook and Google Workspace (Gmail)
- Optimize Search for RecordsTips for filtering NetSuite global search results and improving ExtendSync performance
- How Last Sales Activity WorksLearn how LSA is updated in NetSuite when using ExtendSync Gmail and Outlook apps
- NetSuite message regarding mandatory two-factor authentication policy summaryLearn how CloudExtend supports NetSuite’s mandatory 2FA policy for highly privileged roles
- How to determine if your NetSuite Account is a OneWorld accountLearn how to identify whether your NetSuite account is running OneWorld
- Whitelist celigo.com to Ensure You Receive Support EmailsPrevent CloudExtend support emails from going to spam
- CloudExtend's approach to NetSuite concurrency limitationsLearn how CloudExtend handles SuiteTalk concurrency issues in NetSuite
- What is a Microsoft ID and why do I need itLearn why CloudExtend requires your Microsoft ID (email) for subscription management login
- Learn how to find your NetSuite account numberCloudExtend login flows may ask for your NetSuite account number
- FAQ: How to obtain Web Service Logs and Global Search LogsLearn how to retrieve log files and send them to support
- How to Tell Which Browser Your CloudExtend Add-In UsesMicrosoft uses Internet Explorer, Edge, or your default browser to cache data. Learn how to determine your browser and clear cache
- Working with 2FA, Admin, Full Access, and Highly Privileged RolesNetSuite 2019.1 and later: Full Access role deprecation & mandatory 2FA, what CloudExtend users need to know
- Why You’re Seeing a Bundle Update Notification in NetSuiteKnow why you are seeing NetSuite Bundle Notification
- Customize your Message Tab View in NetSuiteLearn how to update your message tab view in NetSuite when using Email Apps
- Office Add-ins on Government Clouds (GCC High, DoD)Why ExtendSync and ExtendInsights are not supported in Office 365 Government environments
- FAQ: How to Transfer a CloudExtend License to a Different UserGeneral | How to remove a license from one user and reassign it to a colleague
- 🚀 Discover What Else CloudExtend Can Do For YouExplore demos and use cases for all CloudExtend products