When SAML Single Sign-On (SSO) is enabled in a NetSuite account without the proper configuration, users may encounter an error message similar to:
​

Invalid Login Attempt
​SAML Single Sign-On is not configured for your role.
​

This happens when SAML is enabled globally, but your organization has not fully configured it or the role you’re using is missing required SSO permissions.
​

This guide explains how to resolve the issue depending on whether your organization uses or does not use SSO.

If your company does not use SSO, but SAML SSO is accidentally enabled, all users attempting to log in (including via CloudExtend) may fail authentication. Reached out to your NetSuite admin send to verify the configuration.
​

Path:
​Setup → Company → Enable Features → SuiteCloud
​

Locate SAML Single Sign-On.
If checked, and your org does not use SSO, proceed to Step 2.

As long as no one is using SAML Single Sign-On they should:

Changes may take a few hours to fully apply across NetSuite.

After that, users should be able to log in to CloudExtend without encountering the "Invalid Login Attempt" message.

If your company does use SSO, the error may be caused by missing role permissions.

Ask your NetSuite Admin to verify your role has the following REQUIRED permissions:

These permissions allow NetSuite’s secure 3-Step Authorization to complete correctly when logging in through CloudExtend.

Try this additional step:

If you are trying to sign in using the desktop versions of Outlook or Excel, attempt the login from:

If login succeeds on the web version, the issue may be related to:

This helps isolate whether the problem is desktop-specific.

If web login works but desktop login does not, clear your app cache or follow desktop-specific login troubleshooting.

If you continue to receive the "Invalid Login Attempt" message:

💬 Start a chat using the icon at the bottom-right
📧 Send details to cloudextend-support@celigo.com

Please include: