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Error: You are not authorized to perform this
Error: You are not authorized to perform this

ExtendSync Outlook | Learn how to troubleshoot when prompted "You are not authorized to perform this" error message upon login

Updated over a month ago

Getting an error message when trying to login to app.

Error Message

{ "error": { "code": "", "details": "You are not authorized to perform this." } }

Resolution

Reach out to your NetSuite admin and request the following:

Step 1: Setup> User/Roles > Manage Roles > Customize or Edit

Step 2: Go to Permissions > Setup.

Step 3: Add Log in using Access Tokens and set Level to Full.

Step 4: Close Outlook then relaunch app and log in to ExtendSync.

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