With ExtendSync, users can choose how file attachments and inline images are handled for emails automatically synced to NetSuite through Autopilot.
These preferences act as a sticky setting — your selected configuration will apply to all future emails, but can always be adjusted on a per-email basis.
🌐 Global Autopilot attachment settings are different (Enterprise Only)
The attachment preferences described in this article apply to per-user Autopilot (Email Address-Based and Thread-Based), where individuals configure their own settings from the ExtendSync add-in.
Global Autopilot uses a separate org-wide attachment preference set by your admin in the CloudExtend portal. This preference is applied automatically to all enrolled users — end users cannot change it.
Setting Your Default Attachment Preference
Option | Description | Best For |
No Attachments or Inline Images | No files or inline images will be pre-selected. | Minimizing NetSuite File Cabinet storage usage. |
Only Attachments | Only file attachments will be included by default. | Users who typically attach documents (PDFs, spreadsheets, etc.). |
Only Inline Images | Includes inline (embedded) images by default, but not file attachments. | Users who rely on email visuals. |
Both Attachments and Inline Images | Automatically includes all attachments and inline images for each email. | Users who want full content synced for every message. |
💡 Note:
These settings apply to both Email Address–Based and Thread-Based Autopilot.
You can override the setting for individual emails by manually checking or unchecking attachments during save.
File Size Limits
Maximum individual file size: 10 MB
Maximum total email size: 25 MB
💼 Shared Mailbox Support
The Attachments for Autopilot feature is also available for users working in Shared Mailboxes.