CloudExtend Applications communicate with NetSuite using NetSuite web services. NetSuite does not support 2 Factor Authentication (2FA) for their web services.
Two Options For Users With Roles Requiring 2FA
Option 1: Choose Token Based Authentication or Single Sign On
CloudExtend users with an Enterprise Edition license can enable Token Based Authentication (TBA) for their role and they will be able to sign in without 2FA. Please refer to the following two articles.
- Enabling TBA in your NetSuite account and CloudExtend portal
- Signing in to NetSuite with TBA via CloudExtend
Trial Customers
Option 2 (below) is recommended. Alternatively we can enable TBA access for trial customers (keep in mind an Enterprise subscription will be needed to keep using it after the trial). Start a conversation using the chat icon at the bottom right and we'll get this scheduled for you.
Single Sign On (SSO)
If your organization uses Single Sign On the steps are little more involved and will require a call with your NetSuite Admin. Start a conversation using the chat icon at the bottom right and we'll get this scheduled for you.
Option 2: Clone your 2FA role uncheck 2FA requirement
If you are a trial user or license the Personal Edition this is option available for you.
Clone the role your NetSuite user would normally login under.
Note, users on NetSuite 2018.2 and higher will not be able to use Admin or Full Access roles since NetSuite no longer supports these roles without 2FA.
- Be sure the following permissions are not enabled for the role as these permissions wii, by default, require 2FA.
- Access Token Management
- Two-Factor Authentication
- Two Factor Authentication base - When signing in to NetSuite via CloudExtend applications be sure to select this new role.