For advanced troubleshooting, it’s possible to review the execution logs for the NetSuite scripts responsible for syncing calendar events between Google Calendar and NetSuite.
⚠️ Important
Legacy Calendar Sync has been deprecated.
This article applies only to Calendar Autopilot.
Execution logs are typically reviewed by a NetSuite Administrator, often at the direction of CloudExtend Support.
Calendar Autopilot Scripts to Review
Calendar Autopilot uses two NetSuite scripts, one for each sync direction.
Fields | Google to NetSuite | NetSuite to Google |
Type | Scheduled | User Event |
Script Name | Celigo Google Calendar Sync | Celigo Google Calendar Event Export |
From Bundle | 20497 | 20497 |
When Should You Check Execution Logs?
Execution logs are useful when:
Calendar events are not syncing as expected
Sync works for some users but not others
Events fail silently with no UI error
Support requests logs for deeper investigation
How to Download Execution Logs from NetSuite
Step 1: Open the Scripts List
Log in to NetSuite as an Administrator.
Go to:
Customization → Scripting → Scripts
Step 2: Filter for Calendar Scripts
Use the filters below to locate the correct script.
Type
Scheduled → for Google → NetSuite
User Event → for NetSuite → Google
Script Name
Celigo Google Calendar Sync
Celigo Google Calendar Event Export
From Bundle
20497
Step 3: Open the Script Record
Click View next to the script you want to investigate.
Step 4: Open the Execution Logs Tab
Within the script record, click the Execution Logs tab.
This shows recent runs, execution times, and statuses.
Step 5: Customize and Preview the Logs
Click Customize → Preview.
Adjust columns if needed (status, date/time, error message).
Step 6: Export Logs
Click Export to Excel.
Save the file and share it with CloudExtend Support for review.
Step 6: Click Export to Excel button to download the logs and send for review.
Need Help?
If you’re unsure which logs to collect or how to interpret them:
🔎 Search support.cloudextend.io
💬 Chat with Support (bottom-right widget)
📧 Email cloudextend-support@celigo.com
Please include:
Exported execution logs
Approximate date/time of the issue
NetSuite account ID
We’re happy to help you diagnose Calendar Autopilot issues efficiently.