If you are experiencing the below error message it is likely because your Sandbox Account ID recently got changed when your NetSuite Sandbox was upgraded to 2.0. 

To resolve this error follow the steps below:

Step 1: Ask the admin of the CloudExtend Excel Data Management for NetSuite portal will to login to: subscriptions.cloudextend.io

Step 2: Change the Account Number for your sandbox to the new Sandbox Account number (In NetSuite UI, this can be found under Setup> Company info > Account ID).

Step 3: Log back into CloudExtend Excel for NetSuite. and check for access to your account

Step 4: Note that templates are stored with your account number and may need to be recreated. You can also file a support ticket and our engineers can move them from the old account to the new account. This could take up to 2 business days. Use the link below to file a support ticket if needed.

Still need help?

If you're still having trouble contact us using the chat icon at the bottom right or send an email to cloudextend-support@celigo.com. Please provide as much detail as possible. Screenshots are welcome!

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