If you recently installed ExtendSync for Outlook NetSuite and your organization has already installed the CloudExtend bundle, you may occasionally see a warning that you are not connected to the bundle.
In most cases, simply logging out and logging back in will immediately resolve the issue.
How to Log Out of ExtendSync
Open the ExtendSync add-in in Outlook.
Click the Menu (☰) icon located at the top right of the add-in.
Select Logout.
This clears your active session and resets your connection to NetSuite.
After Logging Out
Once you log back in:
ExtendSync will re-detect the CloudExtend bundle installed in your NetSuite account.
Any previous warnings about "not being connected to the bundle" should disappear.
Your connection and permissions will refresh automatically.
If the warning continues, make sure you log in using the correct Microsoft 365 email and the appropriate NetSuite role.
Still Need Help?
If logging out and back in does not resolve the issue:
💬 Use the in-app chat (bottom-right of this page)
📧 Email cloudextend-support@celigo.com
Please include a screenshot of the warning for faster assistance.