About this Release

The CloudExtend Outlook for NetSuite v3.2.0 is the latest version of CloudExtend Outlook for NetSuite and is the successor to CloudExtend Outlook for NetSuite v3.1.2

This release comes with major features that enable the Autopilot feature to all subscribers that have a version of Outlook that supports add-ins on shared mailboxes. Once a user has installed CloudExtend on their own mailbox it will appear when working in a shared mailbox as well. See below for all the exciting new features and fixes.

What’s New in this Release

The CloudExtend Outlook for NetSuite v3.2.0 contains the following new features:

  • Autopilot support for Shared Mailboxes

CloudExtend Outlook for NetSuite’s previous version 3.0. released one of the most requested features by our customers. With Autopilot, when a user attaches a single email to one or more NetSuite records, all subsequent conversations of that same email thread will be attached automatically to those NetSuite records without requiring human intervention. However, version 3.0. was only supporting individual mailboxes and the support was not available for Shared Mailboxes. This version of CloudExtend add-in comes with the support for Autopilot in shared mailboxes.

Autopilot support for shared mailboxes would require an additional license as CloudExtend Autopilot is a background process that runs on mailboxes on your Exchange Server. Therefore, this requires a separate CloudExtend license for your shared mailbox.

What Has Changed in this Release

No feature enhancements in this release.


No feature deprecations in this release.


No feature removals in this release.

Known Issues

  • Emails received from domains not using Outlook/Exchange (ie Gmail) will fail to sync unless the best practice advice in the article here.

  • Categories may not be automatically created by CloudExtend and users may need to manually create the 'Synced by CloudExtend' category per this article.

  • Users on unsupported versions of Outlook may get an error message (You cannot perform this action. This add-in scenario is not supported in this folder.). This is not a unique issue to CloudExtend and impacts users of any add-in for Outlook when used on a shared mailbox. Here is a Microsoft article documenting what's not supported, specifically in the section called Mailbox items available to add-ins: https://docs.microsoft.com/en-us/outlook/add-ins/.

Downloads and Documentation

To view what’s in store, check out our product roadmap.

You can also submit feature requests there.

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