From time to time, the CloudExtend Support team may ask you to provide browser console logs to help diagnose an issue with ExtendSync for Google NetSuite.
This article explains how to capture those logs and send them to Support.
When Should I Collect Console Logs?
You should collect console logs only when requested by Support, typically when:
ExtendSync fails to load or behaves unexpectedly
Errors appear with no visible message
Features do not respond as expected
Support needs deeper technical insight into the issue
Video Walkthrough
A short video walkthrough is available to demonstrate these steps visually.
How to Capture Console Logs
You may be asked to capture one or both of the following:
ExtendSync (CloudExtend) UI console logs
Gmail UI console logs
Follow the steps below based on what Support requests.
Option A: Capture ExtendSync UI Console Logs
Open Gmail in Google Chrome.
Open the ExtendSync panel.
Right-click inside the ExtendSync panel.
Select Inspect.
Chrome Developer Tools will open.
Click the Console tab.
Right-click anywhere inside the console output.
Select Save as…
Name the file something clear, for example:
CloudExtend_Gmail_UI_Console_Logs.txtClick Save.
Option B: Capture Gmail UI Console Logs
Open Gmail in Google Chrome.
Right-click anywhere inside the Gmail interface (not the ExtendSync panel).
Select Inspect.
In Chrome Developer Tools, click the Console tab.
Click inside the console output area.
Right-click and select Save as…
Name the file, for example:
Gmail_UI_Console_Logs.txtClick Save.
How to Send the Logs to Support
Once you’ve saved the console log file(s):
📧 Email them to cloudextend-support@celigo.com, or
Reply directly to your existing support email, or
Attach them in your live chat conversation with Support
Include the following in your message:
Brief description of the issue
Approximate time the issue occurred
Your NetSuite account ID (if known)