Most organizations use the same email address for Gmail and NetSuite, which allows ExtendSync to authenticate users automatically.
However, some companies use different email domains or have users whose Gmail address does not match their NetSuite employee email.

ExtendSync supports these scenarios for Gmail and Google Drive through custom email mapping.

This guide walks you through how to configure ExtendSync when your users’ Gmail and NetSuite email addresses do not match.

⚠️ Important Limitation

Calendar Autopilot does NOT support multi-domain or mismatched email addresses.
For Calendar Autopilot to work, the Gmail email and NetSuite employee email must be identical.

This article applies only to Gmail and Google Drive features.

Understanding Multi-Domain Support

Example Scenario

A user has:

NetSuite employee email: phani@celigo.com
Gmail address used for ExtendSync: phani@cloudextend.io

ExtendSync can support this user by creating a custom Gmail → Employee mapping in NetSuite.

Gmail: Create Custom Email Mapping (Required)

Your NetSuite Admin will need to create a custom ExtendSync mapping in NetSuite following the instructions below.

Step 1: Go to Customization > Lists, Records, & Fields > Record Type

Step 2: Search for the record type: Celigo Employee Gmail

Step 3: Create a New Record.

The Employee is the NetSuite employee record to associate the email with.
The Gmail Address is the Google email address with a different domain name. This Google mail address will be linked to the employee record.

Step 4: Save the record

💡 Tip:
Create one mapping record per user who needs non-matching email support.

📁 Google Drive: Multi-Domain Support

If your organization uses multiple domains (primary + aliases), Extend can enable licensing for all of them.

To activate multi-domain licensing

Email cloudextend-support@celigo.com with the subject line:

"Multiple Google Workspace domain request"

Include:

Your primary Google Workspace domain
Any alias or secondary domains used by your users
Your company name / NetSuite account ID

Extend will enable the additional domains at no additional cost.

Google Calendar: Not Supported for Multi-Domain Scenarios

ExtendSync Calendar Autopilot requires strict identity matching.

❌ Not supported:

Gmail and NetSuite using different domains
Email aliases
Secondary mailbox domains

✔ Supported:

Only when Gmail email = NetSuite employee email exactly

If your organization relies heavily on Calendar Autopilot, we strongly recommend standardizing user email domains where possible.

You’re All Set

By using custom mappings and multi-domain licensing, you can support users with different Gmail and NetSuite emails for Gmail and Drive workflows.

If you need help or want Extend to enable multi-domain licensing: