Troubleshooting: Getting stuck at the login page of Excel App

XLNS | Know what to do when you cannot login to ClouExtend app

Updated over a week ago

Have you tried switching to the CloudExtend Excel NetGen app but it stuck to the log-in page? Learn how to force redirect to the production Excel app.

Why is this happening?

  • Users whose Microsoft emails are different than their NetSuite emails

Here's how to fix it

For MAC

Step 1: Clear the web cache within the app.

Step 2: Right-click inside the UI.

Step 3: Hit INSPECT then go to the Console tab.

Step 4: Paste and enter this script

window.location.href = "https://app.smartclient.io/netsuite?redirected=true&product=xlns"

For WINDOWS

Step 1: Right-click inside the UI.

Step 2: Hit INSPECT then go to the Console tab.

Step 4: Paste and enter this script

window.location.href = "https://app.smartclient.io/netsuite?redirected=true&product=xlns"

See it in action here!

Did this answer your question?