If you are experiencing issues with your app, one basic troubleshooting step to try is clearing the local storage. This can help resolve any problems that may be caused by corrupted or outdated data. Follow the steps below to clear your local and session storage and get your app running smoothly again.
Step 1: Right Click and Select Inspect
To begin, right click anywhere inside the app. This will bring up a menu of options.
From the menu, click on the option to "Inspect." This will open the web inspector window.
Step 2: Go to the Application Tab
In the web inspector window, navigate to the "Application" tab. This is where you can manage your app's local storage.
Expand Local Storage to view its contents.
Once you have expanded the local storage, right click on the content and select the option to "Clear." This will remove any stored data that may be causing issues with your app.
Expand Clear Session Storage to view its contents.
Repeat the same process for the "Session Storage" section. Expand it, right click on the content, and select "Clear."
Step 3: Reload the App
To ensure that the changes take effect, fully close your Excel and reopen.
Step 4: Reload Excel
After reloading the app, check to see if your work email address is signed in to your Excel app. If not, sign in and see if the issue has been resolved.
If you are still experiencing issues with your app, try contacting our support team for further assistance. We hope this troubleshooting guide has helped resolve your issue and get your app back up and running smoothly.