If you are experiencing issues with your app, one basic troubleshooting step to try is clearing the local storage. This can help resolve any problems that may be caused by corrupted or outdated data. Follow the steps below to clear your local storage and get your app running smoothly again.
Step 1: Right Click and Select Inspect
To begin, right click anywhere inside the app. This will bring up a menu of options.
From the menu, click on the option to "Inspect." This will open the web inspector window.
Step 2: Go to the Network Tab
In the web inspector window:
Go to the Network Tab.
Check off "Disable cache"
On your keyboard, press CTRL + R
Step 3: Reload the App
To ensure that the changes take effect, fully close your Excel and reopen.
Step 4: Check ExtendInsights Add-in
After reloading the app, check to see if your work email address is signed in to your Excel app. If not, sign in and see if the issue has been resolved.
If you are still experiencing issues with your app, try contacting our support team for further assistance. We hope this troubleshooting guide has helped resolve your issue and get your app back up and running smoothly.