CloudExtend

This article is for IT administrators. The steps below require a Microsoft 365 admin role such as Global Admin or Exchange Admin. If you don't have this access, forward these instructions to whoever manages your Microsoft 365 tenant.

Note: Redeploying from the Microsoft 365 admin center is the recommended path for org-wide add-in issues, especially when users can't reinstall individually from Marketplace.

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Multiple users cannot install the ExtendInsights add-in.

Users receive errors when installing from Microsoft AppSource.

An Office update has prevented the add-in from loading.

You want to deploy the add-in to users without requiring individual installation.

- Multiple users cannot install the ExtendInsights add-in.
- Users receive errors when installing from Microsoft AppSource.
- An Office update has prevented the add-in from loading.
- You want to deploy the add-in to users without requiring individual installation.

Option A: If an Update option is available

Sign in to the Microsoft 365 Admin Center (<a href="https://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com</a>).

Go to Settings → Integrated apps.

Select the ExtendInsights Data Connector for Excel add-in.

Allow time for the update to propagate to assigned users.

1. Sign in to the Microsoft 365 Admin Center (<a href="https://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com</a>).
2. Go to Settings → Integrated apps.
3. Select the ExtendInsights Data Connector for Excel add-in.
4. Select Update.
5. Allow time for the update to propagate to assigned users.

Option B: If Update is not shown, redeploy from Microsoft AppSource or Marketplace

Sign in to <a href="https://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com</a>.

Go to Settings → Integrated apps → Add-ins → Deploy Add-in → Microsoft Marketplace.

Search for "ExtendInsights Data Connector for Excel" and select the add-in.

Choose which users or groups should receive the add-in: the entire organization, specific groups, or named users.

Accept the requested permissions → Finish.

1. Sign in to <a href="https://admin.microsoft.com" rel="nofollow noopener noreferrer" target="_blank">admin.microsoft.com</a>.
2. Go to Settings → Integrated apps → Add-ins → Deploy Add-in → Microsoft Marketplace.
3. Select Get apps.
4. Search for "ExtendInsights Data Connector for Excel" and select the add-in.
5. Choose which users or groups should receive the add-in: the entire organization, specific groups, or named users.
6. Accept the requested permissions → Finish.

New deployments can take up to 24 hours to appear for all users.

Updates and changes (including turning an add-in on or off) can take up to 72 hours.

- New deployments can take up to 24 hours to appear for all users.
- Updates and changes (including turning an add-in on or off) can take up to 72 hours.

If users are still within these timeframes, this is expected behavior, and no further action is required.

The ExtendInsights add-in appears in Excel for assigned users.

Users can open the add-in without installing it manually.

- The ExtendInsights add-in appears in Excel for assigned users.
- Users can open the add-in without installing it manually.

Before contacting Support, try searching:

<a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

- <a href="https://www.cloudextend.io/support/" rel="nofollow noopener noreferrer" target="_blank">https://www.cloudextend.io/support/</a>

💬 Use in-app chat (bottom-right of the support site)

✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

- 💬 Use in-app chat (bottom-right of the support site)
- ✉️ Email <a href="https://support.cloudextend.io/extendinsights-netsuite/en/articles/13260621-admin-extendinsights-analytics-for-netsuite-setup-guide">cloudextend-support@celigo.com</a>

If the deployment does not complete after the expected propagation time, contact CloudExtend Support with:

Whether the issue affects all users or a subset of users

Screenshots of the Integrated apps deployment status

- The Microsoft 365 tenant name
- The ExtendInsights add-in being deployed
- Whether the issue affects all users or a subset of users
- Screenshots of the Integrated apps deployment status

ExtendInsights Apps | Update add-ins for your organization

Admin: Redeploy ExtendInsights Excel Add-ins from the Microsoft 365 Admin Center

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Admin: Redeploy ExtendInsights Excel Add-ins from the Microsoft 365 Admin Center

When to Use This

Option A: If an Update option is available

Option B: If Update is not shown, redeploy from Microsoft AppSource or Marketplace

Propagation time

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