If you need help with ExtendInsights Data Management, start by searching the CloudExtend Help Center. Your question may already be covered in one of our setup, troubleshooting, or best-practice articles.
If you still need assistance, our Support team is ready to help.
đŹ Contact CloudExtend Support
You can contact Support using any of the following options:
đ” From ExtendInsights: Open the app, go to the template screen, and click the message icon to start a conversation.
đ” From our Help Center: Use the messenger in the bottom-right corner of the CloudExtend support site.
đ” By email: Contact cloudextend-support@celigo.com.
When contacting Support, please include:
A description of what you were trying to do
The steps you completed before the issue occurred
The NetSuite record type and template involved
The operation you were performing, such as create, update, delete, or reload
The affected row or rows
The complete error message
Screenshots or a screen recording, when available
Whether the issue affects one user or multiple users
Providing these details will help our team investigate your issue more efficiently.
Additional Assistance
Subscription and Billing Questions
Your Customer Success Manager can help with subscription, billing, licensing, and account-related questions.
End-User Training
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