If you have questions or run into issues while using ExtendInsights for Data Management NetSuite, there are several ways to get help. We recommend starting with self-service resources, then reaching out directly if needed.
🔍 Start with the Help Center
Before contacting Support, try searching our Help Center. Many common questions and issues already have step-by-step solutions.
👉 Visit the Help Center:
https://www.cloudextend.io/support/
This is the fastest way to find answers to setup, usage, and troubleshooting questions.
💬 Get Help from Inside the App
You can contact Support directly from ExtendInsights:
Open ExtendInsights in Excel
Go to your template screen
Click the message icon
This sends your question directly to our Support team and helps us see context related to your issue.
💬 Chat with Support
We also offer in-app chat on our support site.
Click the chat icon in the bottom-right corner
Chat is ideal for quick questions or real-time troubleshooting.
✉️ Email Support
You can email our Support team directly:
When emailing Support, please include:
A clear description of the issue
Screenshots (if possible)
The NetSuite record type or template involved
This helps us resolve your issue faster.
🤝 More Ways We Can Help
Your Customer Success Manager (CSM)
Have questions about subscriptions or billing? Your CSM can help and point you to the right resources.
Live Training for Your Team
Want to ensure everyone’s set up for success?
We offer end-user training with our Training Manager.
Great for onboarding and refreshers.
Ask Support or your CSM for the booking link.